Concierge
- New York City, NY
- Permanent
- Full-time
At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge, you'll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.What You’ll Do:Resident & Guest ServicesGreet residents and guests with professionalism and warmthAnnounce visitors and manage deliveries with careKeep the lobby calm, clean, and invitingSupport leasing tours and resident events with a polished front desk presenceConduct lobby checks for lighting, music, scent, and overall atmosphereSecurity & Access ControlMonitor building camera systems and logsTrack vendor and contractor activity and follow access proceduresRespond to safety or privacy concerns calmly and appropriatelyPackage & Amenity ManagementLog and organize packages and deliveries using digital toolsTrack service requests and amenity bookingsSupport the package room and inventory systemsManage visitor logs and help maintain accurate resident preferencesMove-In & Move-Out SupportPrepare elevators and common areas for scheduled movesNotify the Resident Manager of unscheduled move-ins/outsEnsure smooth transitions with clear communicationLeasing & Visitor AssistanceWelcome prospective residents and alert the leasing teamShare branded materials and collect contact informationMaintain a composed and helpful presenceLifestyle & Brand EngagementOffer local tips, help with events, and maintain bulletin boardsRemember and act on resident preferences to personalize serviceBe a trusted connector in the communityEmergency Response & Service SupportFollow all emergency procedures and stay calm under pressureStep in to solve service issues when possible, and escalate as neededFollow up with residents to ensure satisfactionTeamwork & ProfessionalismKeep the front desk clean and organizedJoin daily huddles and team updatesModel professionalism and emotional intelligenceTake on special assignments when askedCompensation:$29.77Local 32BJ Benefits
QualificationsWhat You Bring:A passion for excellent service and a composed, professional attitudeExperience 1-3 years in hospitality, customer service, or luxury properties is a plusComfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)Ability to lift to 50 lbs and stand for long periodsHigh school diploma or equivalentWhy You’ll Love It Here:
You’ll be part of a company that values treating both our residents and team members with respect, appreciation, and care. We create polished spaces and real connections—and that starts with you.
OverviewBuild Your Career With Related Management CompanyA subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.🔗 Explore careers atFor details on our hiring policies and privacy practices, visit our .