Property Manager - Condo

• Utilizes Castle Management assigned inspection checklists to inspect community and facilities on a routine basis to determine maintenance, security, violations, safety, and landscaping deficiencies to remain in compliance with Castle Management guidelines.

• Plans, directs, and oversees the implementation of comprehensive systems to protect the association's community assets and records professionally.

• Create and manage the Association’s budget and financial processes

• Assists in preparing monthly financial reports and reviews for accuracy and variance trends. Maintains working knowledge of the Association’s financial reports and supports the Treasurer by obtaining responses to financial questions.

• Compliance with all reporting requirements outlined in the Castle Management contract.

• Compliance with meeting requirements outlined in Florida Statue 718.

• Prepares recommendations for collection action on delinquent accounts and reports to the board on a monthly basis on the progress.

• Responsible for the storage and maintenance of Association records required under Florida Statute, including the maintenance of the Association’s Website.

• Prepares and implements Emergency Preparedness plans as outlined in the Castle Management contract, including those for weather-related events and other natural disasters.

• Solicits, reviews, and compiles bid analysis sheets for Board Review for maintenance, construction, and other community projects, as well as services deemed to be in the best interests of the Association.

• Draft RFPs (Requests for Proposals) as needed before bidding on large projects to ensure that the data received is comparable across all vendors.

• Promptly investigates and makes a full written report of all accidents or claims for property damage and personal injury, including work-related injuries, and properly reports it within the appropriate timelines to the appropriate party.

• Acts as liaison with legal counsel and other Association vendors as necessary to conduct Association business.

• Reviews and codes vendor invoices before payment after confirming that the work has been completed satisfactorily. Ensure payments are made in alignment with the Board's direction.

• In the absence of an Assistant Property Manager, tracks all architectural change requests by homeowners and inspects for compliance upon completion. Utilizes assigned software programs to engage with Board or Committee members during the architectural review process. Attends ARC meetings.

• Owns all aspects of the employee cycle, including hiring, training, managing performance, approving payroll and PTO, and coaching and developing teammates on-site. Ensures the team is capable of meeting the community’s goals and high standards in a hospitable, sensitive, and courteous manner.

• Ensures all safety precautions and procedures are followed by all site teammates while performing assigned duties.

• Fosters appropriate communications between Board Members, Residents, and Management

• Responds within the required timeline to all owner and Board Member requests.

• Other duties and responsibilities as assigned.

• Directly manage the on-site team

• Carry out supervisory responsibilities following Castle’s policies and applicable laws.

• Responsibilities include interviewing, hiring, training, developing, and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• An active CAM license is required.

• An associate's degree with a concentration in business is preferred.

• A minimum of 2 years of CAM or related business experience, or more, depending on the community, is required.

• Knowledge and understanding of Property Management accounting practices, terminology, and budgeting skills required.

• Knowledgeable of Condo law and required statutory inspections and regulations as outlined by Florida state and county.

• Knowledge and understanding of High Rise/ Condo Life Safety equipment (Fire suppression systems, generators, chillers, cooling towers, elevators, etc.) required.

• Intermediate skills with Microsoft Office Suite (including SharePoint, Excel, Word, Outlook, and PowerPoint).

• Experience with Building Link or similar software may be required or preferred.

• Valid Driver’s License.

• Some understanding of Condo building mechanics may be required

• Outstanding customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.

• Strong experience with conflict resolution strategies is required.

• Advanced time management skills required to use time effectively based on key priorities, with the ability to prioritize tasks in an environment with constant changes.

• Excellent verbal and written communication skills with the ability to communicate, receive, and exchange ideas and information using spoken and written language.

• Excellent organizational skills and attention to detail.

• Strong analytical, problem-solving, and negotiation skills.

• Strong presentation and public speaking skills required.

• Multiple language fluency is desirable and may be required depending on the community’s needs.

• Ability to act with integrity, professionalism, and confidentiality.

• Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations.

• Ability to lift 30lbs. following appropriate safety procedures.

• Ability to:

• Work in an upright standing position for long periods

• Work in different environmental working conditions (e.g., heat, cold, wind, rain).

• Walk and climb stairs.

• Handle, grasp, feel objects.

• Reach with hands and arms.

• Extensive use of fingers for typing and visual use of the computer monitor.

• Ability to quickly and easily navigate property/buildings.

• Ability to possibly walk in uneven terrain, depending on the community, while conducting inspections.

• Repeat various motions with wrists, hands, and fingers.

• Ability to detect auditory and visual emergency alarms.

• Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.

• Visual ability correctable to 20/20.

• Ability to respond verbally in an understandable, professional manner in person and over the telephone.

• May be required to travel for training sessions off-site as needed. It may be occasionally required to cover for staff at other communities within a reasonable commuting distance.

• Ability to work extended hours and weekends if needed.

Castle Group