
Mortgage Loan Servicing Representative - To 50K - Milwaukee, WI - Job 3583
- Milwaukee, WI
- $50,000 per year
- Permanent
- Full-time
- Escrow management for the Mortgage and Consumer Loan Portfolio:
- Establish and maintain escrow accounts within the bank's core system.
- Perform escrow analyses and ensure timely disbursement of property taxes.
- Track and address delinquent property taxes.
- PMI Administration:
- Activate, disburse, and close PMI.
- Regulatory and Policy Compliance:
- Ability to adhere to all regulations, investor requirements, and internal policies.
- Investor Servicing Support:
- Assist in the management of investor servicing portfolios, including:
- Monitoring and maintaining Freddie Mac and FHLB portfolios and associated payment activity.
- Remitting payments, payoffs, and other transactions to the secondary market, and resolving any edit requests.
- Performing a variety of investor servicing functions as needed to support ongoing operations.
- Compiling and forwarding audit documentation in accordance with investor requirements.
- Executing monthly investor accounting cycles and processing related invoices.
- Reviewing and working investor-related reports to maintain up-to-date and accurate data.
- Staying current on investor servicing guidelines and reporting obligations.
- Perform A+ Warehouse lending responsibilities as needed.
- Insurance Monitoring:
- Monitor, disburse, and scan hazard and homeowners insurance documentation.
- Establish force-placed flood insurance coverage in compliance with regulatory guidelines.
- Reporting and Reconciliation:
- Reconcile internal investor and ledger accounts.
- Review various reports to identify and resolve exceptions, errors, and out-of-balance items.
- Loan Servicing Support:
- Verify year-end loan documentation and work internal loan reports.
- Perform servicing tasks such as:
- Credit references and mortgage verifications.
- Generating and applying payoff requests (via check or wire).
- File maintenance and construction draw processing.
- Responding to customer inquiries and servicing requests.
- Provide excellent internal and external customer service.
- Any other duties as assigned.
- High School diploma or equivalent required.
- Six months to two years related experience and/or training; or equivalent combination of education and experience.
- Experience with Jack Henry SilverLake a plus.
- Strong problem-solving and critical thinking skills.
- Self-starter, inquisitive, decisive, and accountable.
- Ability to prioritize and organize workflow, complete simultaneous projects by required deadlines.
- Regular, dependable attendance and flexibility in schedule when required.
- Professionalism in written and verbal communication, demeanor, and appearance; able to interact positively with coworkers and customers.
- Strong analytical skills, numerical aptitude, and ability to plan ahead and solve problems.
- High attention to detail and a strong commitment to accuracy.
- Demonstrates teamwork and initiative to support branch or department success.
- Take the initiative to learn and share industry knowledge.
- Accept and deliver constructive criticism with tact and respect. Ability to retain knowledge gained from corrections or errors.Handles confidential conversations and information in a professional and ethical manner, in line with bank policies.