Sr Account Manager
Thermo Fisher Scientific
- Chicago, IL
- Permanent
- Full-time
- Own all sales/ account management responsibilities of specified Material Science - Electron Microscopy products to all Industrial sites including resolving any sales related issues.
- Define, align and implement Account Strategy for the Industrial market.
- Knowledge of Electron Microscopy is appreciated.
- Maintain accurate quarterly booking forecasts.
- Understand all budget issues at each customer and take strategic action.
- Confirm all system configurations, specifications and acceptance conditions are appropriate for closing orders.
- Manage all User Group activity by product as required.
- Manage system demonstrations by working closely with application engineers and product marketing managers.
- Manage the sales booking process.
- Manage product issues in the field by working closely with the Account service group and application engineers for solutions.
- Work with Field Service to achieve excellent customer satisfaction.
- Typically requires a technical university degree, preferably in Material Science, Physics, Engineering.
- Typically requires 5 years of sales management experience in a related product area.
- Highly developed negotiation skills for customer interaction and closure of sales and other issues.
- Excellent, enthusiastic, clear communication skills to a diverse audience is critical to the success of this position.
- Systematic problem solving by working with customers and account team.
- Presentation skills and creating materials for presentations to internal and external audiences.
- Ability to work in good cooperation within an account team.
- Ability to travel to customer sites and factory locally and internationally (50% or more)
- Miller-Heiman strategic and conceptual selling experience is highly desirable.
- Must be able to secure entrance to US Government laboratories and facilities.