National Client Manager
- Bentonville, AR
- Permanent
- Full-time
- Manages the service of a portfolio of National Accounts.
- Builds, maintains, and strengthens client relationships.
- Utilizes networking and contacts in appropriate professional organizations to network with potential clients and to develop intelligence regarding firm's competition.
- Collaborates with the National Practice Leader, Account Managers, Executives and other departments to coordinate client and project pursuits and new business opportunities with potential pursuits.
- Interacts with clients on a regular basis.
- Ensures consistency and accuracy of customer account deliverables.
- Keeps current with knowledge and trends of clients' industries and creates and sustains strong relationships within these industries.
- Establishes clear timelines to meet client requirements and anticipates obstacles and provides solutions.
- Identifies business initiatives and improvements.
- Produces and proofreads statements of qualifications and proposals.
- Communicates with clients during the pre-project/proposal phase with a focus on generating business.
- Compiles and provides information in the client database and maintains accurate and complete customer account information.
- Maintains and updates the client database for regional and national accounts to develop leads and target marketing.
- Maintains and tracks an active list of all projects being executed for specified national clients.
- Collaborates in the creation of marketing/business development plans and budgets specific to national accounts.
- Maintains consistent interaction with multiple offices including principals, directors, managers, and others to effectively support the marketing strategy for the growth of national accounts.
- Partners with Account Managers and Executives in maintaining and nurturing client relationships, managing customer accounts, and achieving sales objectives.
- Provides research, data consolidation, and recommendation development used to create internal reports, process documents, and/or industry trend reporting.
- Creates work plans and meets project deadlines
- Note: this role may require occasional out of office visits to other ECS facilities throughout the region.
- BS degree in a field related to our service lines.
- 10+ years of experience in a related field.
- 15 years related experience may be considered in-lieu of degree.
- Ability to prioritize, multi-task and successfully meet deadlines.
- Excellent written and oral communication skills and relationship building skills.
- Proficiency in MS Office and database management.
- Proven track record of servicing clients with a high level of satisfaction.
- Strong commitment to team-building.
- Strong knowledge of our service lines and client needs.