Dispatcher/Alarm Monitor
- Denver, CO
- Permanent
- Full-time
- Monitor Federal Protection Services and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as:
- Communicating audio messages via radio and telephone
- Coordinating law enforcement and public safety personnel activities
- Transferring public safety information
- Answering questions and updating client records
- Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.
- Log all calls in database including required details of each call
- Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers
- Operate multi-channel radio and telephone dispatch equipment
- Access Federal, State, and local databases and maintain compliance regulations and procedures
- Assist with quality review of events created by fellow dispatchers
- Monitor alarms received and keep records based on unique accounts
- Proficiently perform administrative tasks on desktop computer and notify management of any technological issues
- Monitor in-house closed-circuit television (CCTV) cameras
- Perform dispatching duties for other locations in the event of a failure
- Assist in the training of dispatcher trainees
- Routinely test alarms, communication systems, and other devices
- US Citizenship Required
- Candidates will need to undergo a background check
- Valid driver's license and reliable transportation required
- High School diploma or GED.
- Ability to work under stress and to respond to emergency communications.
- Excellent communication and phone skills.
- Ability to handle filing and other administrative duties.
- Existing dispatch or use of a multi-system phone system is preferred, but on-the-job training is provided in order to obtain knowledge of how a 24-hour emergency communication center operates; to gain familiarity with public safety functions and concerns; to learn of the public safety communications environment, demands, requirements and related laws, to include regulations and systems.
- Computer Skills -- Efficient knowledge/use of MS Office on a Windows OS, and ability to type approximately 30 WPM without error.
- Successful completion of Critical testing is required prior to hire (provided by company)
- Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.
- Medical, Vision & Dental Insurance
- Paid Time-Off Program & Company Paid Holidays
- 401(k) Retirement Plan
- Insurance: Basic Life & Supplemental Life
- Health & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Personal Development & Learning Opportunities
- On-the-job Training, Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach