Security On-Site Dispatcher

Denver, CO
Permanent
Full-time

9 days ago

Job Description:OverviewEvery HSS Teammate contributes significantly to our mission. Whether as a frontline employee or working behind the scenes, our Teammates are the reason why HSS is a trusted partner across all industries. You are member of a diverse team working in an inclusive and dynamic environment.HSS offers more than employment; we provide a career path rich in purpose and fulfillment. By joining HSS, you become part of a greater mission. Through the creation of safe environments, you empower people, communities, and organizations to thrive and achieve their full potential, as well as your own.Compensation: $23.50Benefits:Our full-time positions offer role specific on-the-job training, career paths, and a full range of benefits.

Medical, Dental, and Vision Insurance
Supplemental Medical Reimbursement Plans
Paid Time Off & Paid Holidays*
401k Plan & Free Retirement Planning Consulting
Short-term & Long-term Disability Income Protection Benefits
Life Insurance for Teammate and Family
Employee Assistance Program
Recognition & Reward Program
Perks Discount Programs with 3,000 free classes from yoga to financial wellness.
Wellness Program
Pet Insurance

POSITION SUMMARY:The Dispatcher is an essential component of the Tarian Security Department which operates 24 hours a day and seven days a week. The SOC provides critical on-demand service to Tarian customers through centralized coordination of all security services. As the first point of contact for security calls for service, the successful candidate will be able to balance excellent customer service with the ability to handle emergency situations quickly and decisively. Specific responsibilities include: emergency and non-emergency call taking, intrusion and duress alarm monitoring, and viewing CCTV footage from multiple locations.
ResponsibilitiesYou will conduct the following responsibilities, upholding HSS’s commitment to safety and security while supporting the values and culture of the client and community.

Answers, documents, and dispatches all incoming calls for Security Services according to established protocols in a prompt manner.
Thoroughly and accurately documents/enters all calls to enable security officers to complete their duties within the established time frames.
Monitors CCTV footage from multiple facilities and perform regular "virtual patrols" of said facilities. Report any irregularities to the appropriate security personnel.
Maintains a professional demeanor and adheres to established dispatch protocols at all times
Follows specific procedures for individual facilities.
Monitors and dispatches alarms that terminate into the SOC.
Makes notifications as quickly as possible to prevent injury to employees or damage and loss of property to clients.
Assists with scheduling when central scheduling is off duty in order to keep all facilities properly staffed.
Monitors and answers emergency help phones and access control systems at client facilities.
Reports all system problems in a timely fashion.
Works and interacts with other employees, drivers, officers, customers, supervisors, guests, medical personnel, and possibly patients.
Provides SOC with on call support as assigned.
Performs other job-related duties as assigned.

QualificationsEducation and Experience:

High School Diploma or GED
Two (2) years of customer service and/or call center experience
Previous dispatch or security experience preferred
Excellent communication skills (written, verbal, and listening)
Clear and effective phone skills
Proficiency with office computers and Microsoft Office software
Ability to type a minimum of 35 wpm
Ability to work as part of a team
Excellent customer service aptitude
Ability to multi-task and remain organized
Ability to remain calm under pressure

PHYSICAL DEMANDS & WORK ENVIRONMENTWork hours will vary depending on assignments, client schedules, project deadlines, and the needs of the company. Workweeks may exceed 40 hours and may involve any of the 7 days of the week, depending on the needs of the business. The work environment may be fast-paced and stressful or may also be quiet and slow-paced. All environments and pace of work will require alertness and ability to perform under pressure.While performing the duties of this job, the employee must be able to sit, stand, and walk for variable amounts of time throughout an assigned shift; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; occasionally stoop, kneel, or crouch. The employee must occasionally lift and/or move objects 25 pounds or more. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequently engages in mental concentration, analysis, and formulation.About HSS, A Tarian CompanyHSS stands out as North America’s foremost expert and trusted security partner, a distinction attributed not only to the solutions and services we provide but also as a testament to the incredible individuals on our team. Their diverse backgrounds and experiences continuously drive innovation and excellence across our company, enabling our growth and success.At HSS, we believe in the extraordinary power of people to enact positive change. Our vision is to shape a future where safety and security are not only foundations for enduring success but also powerful catalysts for positive change.Be Extraordinary. Always. Join HSS in safeguarding what matters most.HSS is an equal opportunity employer.We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.

Tarian Group

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