Bilingual Customer Service Representative
- Houston, TX
- $18.00-19.00 per hour
- Temporary
- Full-time
Location: Central Houston - In Office
Type of Position: Temp-to-HireResponsibilities:
- Answer and manage high volume inbound calls.
- Open and maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies.
- Resolve customer complaints via phone, email, or mail.
- Greet customers warmly and ascertain problem or reason for calling.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Communicate changes in policies or renewals.
- Full fluency in Spanish and English required
- High school diploma or equivalent
- Proven customer support experience within a call center or high-volume industry required
- Strong phone contact handling skills and active listening
- Excellent reasoning skills
- Customer orientation and ability to adapt/respond to different types of personalities
- Excellent verbal and written communication skills
- Ability to multitask, prioritize, and manage time effectively
- Ability to work in office Monday - Friday 8am-5pm and rotating Saturdays 8am-12pm