Customer Care Specialist
Allstate Floral Inc.
- Cerritos, CA
- $19.00-20.00 per hour
- Permanent
- Full-time
- Interact with customers to provide information in response to inquiries, concerns, and requests about products and services, including following through to completion on product returns and claims. A reply with solution is expected for most customer requests within two business days to customers, sales reps and internal departments.
- Work with sales representatives, accounting, and the shipping department to process customer requests and concerns. Confirm orders, obtain payment information, and documents.
- Respond to customer questions efficiently and effectively through the use of active listening, personalization techniques and focusing on adding value.
- Build formal and informal relationships with customers and internal team members to drive customer loyalty and retention. Manage assigned accounts and review their performance.
- Provide supervisor/manager with timely updates on order processing, shipping, and back orders.
- May be asked to back up the front desk receptionist for a limited time, including greeting visitors, triaging phone calls, and other administrative tasks.
- Participate in tradeshows and showroom set-ups. Engage and work with customers face-to-face.
- Operate as a team player. Work together to drive solutions for the long-term success of Allstate Floral and its customers.
- Extremely detail and task oriented.
- Technical proficiency in MS Office, especially Excel and Outlook.
- Strong sense of initiative, with a penchant towards solving problems.
- A quick learner who is comfortable with change and learning new systems/processes.
- A strong sense of team and a desire help build a dynamic, unique organization.
- Bilingual Spanish
- 1+ years in an office customer service environment; 3+ experience preferred