Sea Logistics Customer Care Specialist - Export
Kuehne+Nagel
- Los Angeles, CA
- Permanent
- Full-time
- Customer Care and Satisfaction: Proactive advice and consultancy, ensuring customer satisfaction
- Shipment management qualification and entry of customer orders into operational process
- Complaint management
- Support customer development and maintenance
- Close cooperation with branch and area management and Sea Logistics operations for an enhanced customer experience
- Profit maximization - avoid additional costs and expenses due to internal service failure
- Financial excellence and development
- Quotation management - qualification of customer inquiries, provide Kuehne+Nagel quotations and updates, set final selling price with individual adjustments within the given price band and following the national leeway in decision-making
- Bachelor's degree in supply chain management or similar field
- 3+ years of Sea Logistics Exports and Freight Forwarding experience.
USA.Talent.Acquisition@Kuehne-Nagel.com