Patient Care Coordinater

• The Colon Screening Patient Care Coordinator plays a vital role in ensuring seamless communication and coordination among clinic providers, patients, families, and external healthcare entities. This position serves as a liaison to support pre-operative planning, preparation, and hospitalization activities.

• Serve as the primary contact for clinic providers, patients, families, referring physicians, and outside agencies
• Act as a liaison between patients and clinic areas to coordinate pre-operative planning and preparation
• Coordinate pre-admission tests, pre-surgery appointments, and procedures as delegated by providers or nurses
• Ensure complete medical records are available for patient visits, admissions, or procedures
• Facilitate document flow between patients, providers, and payers
• Communicate with healthcare team members regarding care coordination status
• Address internal referrals in specialty clinics under clinic leadership direction
• Collaborate with financial services to confirm financial information before appointments or admissions
• Assist with scheduling surgeries, procedures, or ambulatory services
• Promote safety for patients, families, and staff by following proper procedures
• Provide referral volume and status reports to clinic leadership
• Support clinic efficiency through quality assessment and improvement activities
• Apply relevant policies, procedures, and standards of practice
• Represent the organization externally and act as an ambassador
• Demonstrate core values: patient-centered care, respect, compassion, teamwork, learning, and leadership
• Utilize the AIDET system to deliver excellent service

• Minimum 1 year in a medical/healthcare setting or 2 years in customer service
• Strong customer service experience in a fast-paced healthcare environment
• Proficiency with EMR systems, including Epic and care coordination tools
• Knowledge of medical terminology, CPT, ICD10 coding, insurance authorization, and prior authorization
• Ability to manage confidential information with discretion

• Effective written and verbal communication
• Professional interaction with patients, families, and colleagues
• Strong organizational and prioritization skills
• Ability to manage multiple tasks and competing priorities
• Team-oriented mindset and flexibility
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to build and maintain strong working relationships across teams

• Fast-paced, healthcare-oriented clinic setting requiring adaptability, professionalism, and a commitment to high-quality patient care

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

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