IT Support Technician
Bolton & Menk
- Fargo, ND
- Permanent
- Full-time
Category Professional
DescriptionBolton & Menk is a consulting engineer firm with over 70 years of experience serving the Upper Midwest and beyond. We are made up of planners, engineers, designers, technicians, and more who work hard to improve communities around us. As a Star Tribune Top 200 Workplace, this is a fantastic opportunity to work with a great team of professionals!We have an opportunity for an IT Support Technician to join our IT Work Group and help support our employees' firm-wide with technical support. This position will be located out of our Fargo location with travel to other locations in North Dakota and northern Minnesota as needed.What You Will Be Doing:As an IT Support Technician, you will help support and maintain in-house computer systems, networks, desktops, and peripherals for our growing firm of almost 1000 employees. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software, while ensuring optimal performance. In this role you will also troubleshoot problem areas in a timely and accurate fashion, while providing end user training and assistance where needed.What We Are Looking For:
- Associate's degree and experience in a related computer field or 5 years relevant work experience.
- Knowledge and hands on experience with networks, servers, and PC hardware/software/operating systems
- Knowledge and hands on experience with printers and copiers (HP and Cannon preferred).
- Hands-on troubleshooting/support experience:
- Ability to operate tools, components, and peripheral accessories
- Able to read and understand technical manuals, procedural documentation, and OEM guides
- Ability to conduct research into issues and products as required
- Working technical knowledge of current network protocols, operating systems, and standards
- Strong customer-service skills and relationship-building skills
- Prolonged concentration on PC monitor and keyboard use and ability to lift up to 75lbs
- Valid license and reliable transportation; willingness and ability to travel to and work from any/all of our locations as needed
- SharePoint support/design
- Office 365
- Cloud Computing
- SCCM
- Virtualization (preference to VMware)
- AutoCAD
- GIS
- Trimble Products
- VOIP Phone Systems experience (preference to Mitel/ShoreTel)
Location Fargo
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.This position is currently accepting applications.