IT Specialist
Brandt Hospitality Group
- Fargo, ND
- Permanent
- Full-time
- Provide timely technical support to end-users, diagnosing problems and offering practical solutions.
- Help with hardware and software installations, configurations, and troubleshooting.
- Offer guidance on the use of IT systems and applications.
- Manage the ongoing maintenance, updates, and upgrades of our systems and applications to ensure optimal performance, security, and functionality.
- Monitor system health, analyze performance metrics, and proactively address potential issues.
- Implement and maintain security measures, including antivirus software, firewalls, and encryption.
- Conduct regular security audits and risk assessments.
- Monitor system performance and address any issues to ensure optimal functionality.
- Take an active role in developing and maintaining configuration profiles for various systems, ensuring uniformity and compliance with established standards.
- Use Support and RMM tools to monitor and manage configuration changes, ensuring accurate documentation and timely resolution of discrepancies.
- Contribute to the creation of comprehensive technical documentation, including system configurations, procedures, and troubleshooting guides.
- Aid in the development of user-friendly end-user documentation and guides to empower users in navigating systems effectively.
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience) is preferred.
- Exceptional problem-solving skills with a methodical approach to analyzing and resolving complex technical issues.
- Effective communication skills to collaborate with cross-functional teams and end-users.
- Skillful documentation ability to create clear and concise technical documents and user guides.
- Ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment.
- Detail-oriented mindset for configuring systems, managing profiles, and tracking changes accurately.
- PTO with immediate accrual
- Access 50% of your wages prior to payday
- Discount program for car rentals, travel, entertainment, etc.
- Hotel Discounts Worldwide
- Health Insurance
- Dental Insurance
- Vision Insurance
- Basic Life/AD&D and Supplemental Life Insurance
- Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
- Employer Sponsored Long-Term Disability Coverage
- 401(k) with immediate match
- Double Time for Holidays Worked
- Health Savings Account
- Employee Assistance Program (EAP)
- Dependent Care FSA