IT Technical Support Representative

Shift4

  • Las Vegas, NV
  • Permanent
  • Full-time
  • 10 days ago
OverviewShift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit .IT AnalystResponsibilities:Shift4 is expanding globally and seeking an experienced IT Technical Support Representative / Help Desk to join our team in Las Vegas! The ideal candidate will be responsible for providing technical support and troubleshooting assistance to our employees. The role requires advanced knowledge of active directory, hardware, software, and other IT-related issues. This individual should have excellent problem-solving skills, communication skills and a strong customer centric / service focus.This is an onsite role based at Shift4's Las Vegas, NV location.User Support & Troubleshooting
  • Provide technical support to end-users, improving productivity through effective use of hardware, software, and systems.
  • Respond to and resolve incidents during business hours and while on-call, following standard escalation procedures.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Provide remote support using remote access tools.
  • Deliver end-user training and support for various applications and systems.
  • Assist with setup and support of video conferencing equipment and collaboration tools.
Technical Responsibilities
  • Install, configure, and maintain computer hardware, software, and peripherals.
  • Monitor system logs and alerts to proactively detect and address issues.
  • Deploy and support software updates, security patches, and system upgrades.
  • Create and maintain user accounts, security groups, and group policies in Active Directory.
  • Analyze and test IT systems to improve performance, efficiency, and security.
Documentation & Asset Management
  • Document support procedures and maintain technical knowledge base articles.
  • Maintain accurate records of IT assets, licenses, and maintenance schedules.
Project & Policy Support
  • Assist with planning and tracking IT-related projects and scheduled tasks.
  • Participate in the development and implementation of IT policies and procedures.
  • Collaborate with stakeholders to understand business needs, design IT solutions, and resolve issues.
Shift & Availability
  • Able to work a swing shift schedule: 12:00 PM - 9:00 PM PST (40 hours/week).
  • Flexibility to work additional shifts as needed.
Professional Development
  • Stay current with emerging technologies and trends; recommend improvements to IT infrastructure and support processes.
Qualifications:
  • 2 years of experience as an IT Analyst or similar role providing technical support to end-users.
  • Experience in supporting a variety of operating systems, including Windows and macOS, and mobile devices such as smartphones and tablets.
  • Able to work swing shift of 12pm PST to 9pm PST 40 hours per week with some additional shifts as needed.
  • Advanced knowledge of software and applications administration.
  • Advanced knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPN, and firewalls.
  • Knowledge of Active Directory, access management, and governance management tools.
  • Knowledge of hardware and troubleshooting or repair.
  • Familiarity with virtualization technologies such as VMware or Hyper-V.
  • Familiarity with remote access tools and VPN technologies.
  • Ability to respond to and participate in resolution of production issues (business hours & on-call schedule with advanced notice).
  • Ability to manage and prioritize multiple tasks and issues simultaneously
  • Ability to communicate effectively while under pressure.
  • Strong written and verbal communication skills and the ability to communicate technical information effectively to non-technical end-users.
  • Experience in a customer service focus environment.
  • Strong problem-solving skills and ability to think logically.
  • Strong drive to complete tasks with self sufficiency.
Preferred skills (additional experience that is a plus to have):
  • Certifications such as CompTIA A+, Network+, or Security+ or equivalent industry certifications are preferred.
#LI-BN1We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Shift4