Hotel Valet Supervisor
- Boston, MA
- $22.00-22.50 per hour
- Permanent
- Full-time
- Do you have a valid driver's license (at least 2 years)?
- Can you drive a manual (standard, stick-shift) transmission?
- Do you have prior valet supervisory experience?
- Develop and train shuttle drivers and valets to ensure job expectations are met
- Review and approve work schedules to ensure adequate coverage while minimizing expenses.
- Develop and maintain excellent client relations and attend client meetings.
- Handle customer complaints and day-to-day operational issues.
- Manage employee work hour reports and submit payroll.
- Oversee the customer service program to ensure customer satisfaction.
- Develop budgets and monitor financials to meet business goals.
- Review and evaluate audits to ensure integrity of revenue control.
- Ensure compliance with company and client policies and procedures.
- Complete required reports.
- We promote from within - park your career here!
- Free Parking!**
- Flexible scheduling; paid Holidays and Wellness.
- Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
- (FT Employees) Paid vacation and an extra day-off on your birthday!!
- (FT Employees) Benefits Package - including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
- You are at least 18 years old.
- You have a valid driver's license and have been driving for at least 2 years.
- You have worked as a Valet Supervisor before, preferrably in a hotel environment
- Energetic, outgoing and can stand, run, and carry items, up to 50lbs, if needed.
- Great communicator in both written and spoken language, with a friendly, professional approach to everyone you meet.
- Thrive in a fast-paced environment, and can help resolve customer issues in a positive and helpful way.
- You are a motivated individual willing to take on new challenges, with experience in Customer Service or the Hospitality Industry.
- You are a roll-up-the-sleeves, get stuff done type of person that is organized, honest and thoughtful.
- Your friends describe you as trustworthy, loyal and dependable.
- You are self-sufficient, resourceful, collaborative and decisive.
- You see a challenge as an opportunity and are looking for a position with a chance for growth.
- You have a flexible schedule meaning that the position may require working weekends and holidays.
- You have very strong conversational communication skills.
- You have an exceptional way with people and you want more.
- Valet parking: 1 year+
- Customer service: 1 year+