Assistant Housekeeping Supervisor

• Obtains a list of vacant rooms that need to be cleaned immediately and a list of prospective checkouts in order to prepare work assignments.
• Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness.

• Advises manager or desk clerk of rooms ready for occupancy.
• Inventories stock to ensure adequate supplies.
• Investigates complaints regarding housekeeping service and equipment, and assist the manager with corrective action.
• Examines rooms, halls, and lobbies to determine the need for repairs or replacement of furniture or equipment, and makes recommendations to management.
• Conducts orientation training of new employees to explain company policies, housekeeping work procedures, and to demonstrate the use and maintenance of equipment.
• Records data concerning work assignments, and time records, and prepares periodic reports.
• Attends periodic staff meetings with other department heads to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
• Assists manager in preparing reports concerning room occupancy, payroll expenses, and department expenses.
• Plans work schedules to ensure adequate service.
• Supports and supervises an effective inspection program for all guestrooms and public spaces.
• Have a thorough knowledge of products, including room types, amenities, services, and brand standards.
• All other duties as assigned, planned or unplanned.

• Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
• Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, and motivate teams to produce results with tight timeframes while simultaneously managing several projects.
• Generates alignment - Ensures proper time and effort are spent to build high-level performance and consistency throughout collection.
• Leads with courage - Provides a culture of accountability.
• Execution of plans - Utilizes our systems, tools and resources to accomplish results and achieve goals.
• Advanced level of written, verbal, and interpersonal communication skills.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Ability to work well in stressful, high-pressure situations.
• Comprehensive knowledge of a safe work environment.

Hampton Inn Kansas City/Overland Park