Service Care Coordinator (Asthma Educator)
Yakima Valley Farm Workers Clinic
- Yakima, WA
- $20.31-24.00 per hour
- Permanent
- Full-time
- $20.31-$24/hour DOE with the ability to go higher for highly experienced candidates.
- 100% employer-paid health insurance for employees includes medical, dental, vision, Rx, 24/7 telemedicine, profit sharing, 403(b) retirement plan, generous paid time off, paid holidays, and more.
- Executes incoming calls, assesses client/patient needs, and identifies appropriate comprehensive and individualized services to serve each client/patient best.
- Collect appropriate documentation to support and determine eligibility for program services.
- Assists client/patient with scheduling dates for appointments or classes.
- Processes patient referrals for various services, including medical and dental services and programs, including behavioral health.
- Monitors and documents active referrals and client participation.
- Assists patients in completing applications and forms required by the program(s) in which they will participate. Ensures patient information is complete and entered into the appropriate data system.
- Responds to basic questions from patients.
- Provides follow-up contact with patients regarding service and referrals recommended. Encourages client participation and retention in various programs and classes.
- Performs work to align with productivity goals and standards, including # patients, # encounters, # appointments scheduled, and # classes facilitated.
- Provides program administrative support for data entry, client file management, report development, and contract compliance.
- Coordinates and promotes YVFWC programs. Recruits clients/patients for dental services, medical services, social services, or education classes. Reserves conference rooms, obtain supplies, and organizes snacks for classes.
- As requested, present program information in various internal and external community meetings and functions.
- Education: High School Diploma or General Education Diploma (GED).
- Experience: One year of administrative support and customer service experience. Two years of administrative support experience in a social services or healthcare setting is preferred.
- Licenses/Certificates/Registration: Applicable license or certification. Some positions may require program-specific certification. Valid Driver's License and proof of automobile liability insurance coverage.
- Knowledge/Skills/Abilities Required: Bilingual (English/Spanish) preferred. To receive bilingual differential pay, you must demonstrate the ability to communicate at level 9 on the language proficiency scale. Ability to plan, coordinate, and organize work projects. Ability to provide professional written and verbal presentations. Ability to prioritize work and handle various tasks simultaneously, with frequent interruptions. Ability to effectively and professionally interact with the public, patients, and clinic staff. Ability to understand and apply program requirements and applicable local, state, and federal guidance. Knowledge of the social and health agencies in the area and the services they provide. Effective verbal, written, and listening communication skills. Basic proficiency with various computer programs, including Microsoft Office, Word, and Excel.