Service Care Coordinator & Maternity Case Management

• $19-$23/hour DOE with the ability to go higher for highly experienced candidates
• 100% Employer-paid health insurance including Medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

• Executes incoming calls, assesses client/patient needs, and identifies appropriate comprehensive and individualized services to serve each client/patient best.
• Collects appropriate documentation to support and determine program services eligibility.
• Assists client/patient with scheduling dates for appointments or classes.
• Processes patient referrals for various services, including medical, dental, and behavioral health programs.
• Monitors and documents active referrals and client participation.
• Assists patients with completing applications and forms required by the program(s) they will participate in. Ensures patient information is complete and entered into the appropriate data system.
• Responds to basic questions from patients.
• Provides follow-up contact with patients regarding service and referrals recommended. Encourages client participation and retention in various programs and classes.
• Performs work to align with productivity goals and standards, including # patients, # encounters, # appointments scheduled, and # classes facilitated.
• Provides program administrative support such as data entry, client file management, report development, and contract compliance.
• Coordinates and promotes YVFWC programs. Recruits clients/patients for dental services, medical services, social services, or education classes. Reserves conference rooms, obtains supplies, and organizes snacks for classes.
• Presents program information in various internal and external community meetings and functions as requested.
• Performs other duties as assigned.

• Education: High School Diploma or General Education Diploma (GED)
• Experience: One year of administrative support and customer service experience is required. One year's health care or social services experience is required. Two years of administrative support experience in a social services or healthcare setting is preferred.
• Licenses/Certificates/Registration: Applicable license or certification. Some positions may require program-specific certification. Valid Driver's License and proof of automobile liability insurance coverage.
• Knowledge/Skills/Abilities: Bilingual (English/Spanish) preferred. To receive bilingual differential pay, you must demonstrate the ability to communicate at level 9 on the language proficiency scale. Ability to plan, coordinate, and organize work projects. Ability to provide professional written and verbal presentations. Ability to prioritize work and handle various tasks simultaneously, with frequent interruptions. Ability to interact professionally with the public, patients, and clinic staff. Ability to understand and apply program requirements and applicable local, state, and federal guidance. Knowledge of the social and health agencies in the area and the services they provide. Effective verbal, written, and listening communication skills. Basic proficiency with various computer programs, including Microsoft Office, Word, and Excel.

• We will consistently trust one another to work for the common good.
• We will foster integrity by demonstrating ethical behavior and insisting on doing what we say we will do.
• We will demonstrate transparency by being candid and truthful no matter the risk.
• We will create partnerships to strengthen ourselves and our community.
• We will fight for just treatment for all individuals.
• We will let joy in.
• We have the courage to be an agent of change and refuse anything short of excellence.

Yakima Valley Farm Workers Clinic