Technology Support Analyst
- Portland, OR
- $72,003-74,163 per year
- Permanent
- Full-time
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.Demonstrated experience in Project Management as a Project Coordinator or Project liaison as well as using Project Management tools, portfolio tools, and time management systemsStrong communication and relationship management skills, with the ability to effectively understand diverse customer requirements by engaging in active listeningMid to advanced level of skill using Google Workspace (formerly G Suite) Office applications (Google Sheets, Google Docs, and Google Slides) to convey and summarize topics accurately for the appropriate or target audienceDemonstrated experience providing work direction and coordination of work activities to other technical staff and/or studentsExperience writing technical documentation and procedural materials for multiple audiencesExperience using mass deployment system configuration tools for endpoint managementExperience analyzing large amounts of data and providing reports for others to useAdvanced technical troubleshooting skills, including issues related to operating systems, applications, computer hardware, and failed script executionsMinimum QualificationsTo be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).Associate degree in computer related discipline (Note: Relevant experience may substitute for the degree requirement on a year-for-year basis.)Four or more years of work experience with automated systems in a complex network environmentSuccessful experience working in an end-user, customer facing role in a trouble-shooting capacity is requiredPreferred QualificationsExperience working in Higher EducationScripting experience:Powershell, Bash/Zsh, or other scripting languagesExperience with any of the following endpoint management systems:Jamf Apple device managementKACE Systems Management ApplianceKACE Systems Deployment ApplianceGhost Solution SuiteAtlassian Confluence experienceExperience with Microsoft AzureCertification:CompTIA A+, Security+, Network+, or Cloud+Google IT Support ProfessionalApplicable Microsoft certificationsWhy You'll Love Working HereThe PCC district encompasses a 1,500-square-mile area in northwest Oregon and offers two-year degrees, one-year certificate programs, short-term training, alternative education, pre-college courses and life-long learning. As part of our College community, you’ll enjoy:A collaborative and inspiring campus communityOpportunities for learning and professional developmentPosition Grade Classified 24 (A)Employment Type Full timeTotal Rewards Package / What We OfferThere is never a dull moment at PCC. We offer more than just a competitive salary. When you join our team at PCC you'll also enjoy:- Comprehensive benefit package- Oregon PERS contribution- Tax deferred annuity program and a deferred compensation program- Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions- Free access to the sport centers / campus gymnasiums, performing arts, and cultural events- Conference and Event Rental Space - Employees receive 50% off when on-campus for personal events- Paid Leave (Pro-rated by FTE for Part-Time Employees) referenceo Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)o 1 day of sick leave per montho 12 paid holidayso PCC Winter Break (when College is Closed)o 24 hours of personal leave per yearMore detailed information on the benefits plans, who is eligible, and how to enroll or make changes can be found at . Please email if you have any questions.How We Determine Initial Salary PlacementThe first two steps of the range are: $72,003 and $74,163 per year. Higher salary placement may be available based on qualifications, experience and internal equity.Oregon Veterans' Preference in Public EmploymentPortland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:Veterans: DD214Disabled Veterans: DD214 and Letter from the Department of VANotice of the Availability of the Annual Security ReportPursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College’s (PCC) most recent Annual Security Report (ASR) on the website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all offices.PCC Employment Offers are Contingent Upon the Successful Completion of a Criminal Background CheckPlease note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees.Contact PCC at if you have questions