Client Implementation Manager - PBM - REMOTE

• Lead new employer, Union, and TPA implementation processes, including driving client, consultant/broker, and data partner meetings to gather and document requirements for internal and external teams.
• Gather Group benefit setup terms and effectively communicate to downstream entities for plan building
• Ensure operational and technology readiness for launch and obtain readiness signoff for all necessary stakeholders.
• Monitor launch activity to identify any potential issues and develop rapid response plans to implement solutions and remediation efforts
• Identify project risks and mitigation strategies and communicate to the appropriate stakeholders.
• Keep rework events for plan build events below 5% (as measured by both client event and situational event)
• Manage downstream entities, new group setup, and changes, to meet expected deadlines and client expectations for Medicare and Commercial Book of Business
• Identify issues that can increase risk of delay or failure per client's benefit requirements
• Communicate issues to appropriate personnel
• Adjust requirements to minimize risk or seek client adjustment through Account Management
• Log all new/change requests to manage deliverable dates
• Manage all signoffs by filing all documents to evidence the requirements and signoffs
• Manage Implementation for accuracy and timeliness:

• Document and maintain process that insures timely, authorized updates
• Provide documents for review by all key stakeholders
• Maintain Client signoff document

• Common document agreeable for Amwins and Envision with agreed upon definitions of all items
• Define implementation timeline to provide Sales and Acct Mgmt with expected timeframes for common scenarios
• Update internal documentation with new and terminating groups
• Update Optum with new and terminating groups

• 3-5 years of experience in similar role or project management; Bachelor's degree, or combination of education and offsetting experience. Client facing experience a plus

• Broad understanding of health benefits plan setups, (copays, drug coverage, and accumulators).
• Demonstrated business analysis skills in the health care benefits industry.
• Must be a self-starter and possess the ability to solve issues independently and collaboratively.
• Goal oriented.
• Significant ingenuity and flexibility are expected.
• Reporting tools a strong plus.
• Demonstrates initiative to learn more and take on more challenges.
• Strong written and verbal communication skills required.
• Must possess ability to motivate people to accomplish goals with allotted resources.
• Excellent leadership, organization, and prioritization skills.
• Ability to effectively multi-task, independently prioritize work and meet deadlines.
• Strong attention to detail and accuracy.
• Excellent teamwork abilities, flexibility, diligence, and organization skills.
• Experience or knowledge of pharmacy benefit manager and Medicare Part D a strong plus.

Amwins