
Shop Foreman - Fowler Jeep
- Boulder, CO
- Permanent
- Full-time
- Implements and maintains an effective dispatch system.
- Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
- Prioritizes and controls all comebacks to ensure proper and prompt attention.
- Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
- Ensures that technicians follow warranty material disposition procedures.
- Maintains timely and professional contact with service customers.
- Maintains an organized and up-to-date repair log.
- Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
- Schedules maintenance for service department vehicles and equipment.
- Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
- Coordinates parts requirements with the parts department-contacting special order parts customers immediately upon receipt of parts orders to schedule appointment.
- Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
- Maintains high customer satisfaction ratings.
- Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
- Diagnoses cause of any malfunction and performs repair.
- Communicates with parts department to obtain needed parts.
- Saves and tags parts of the job if under warranty or if requested by the customer.
- Examines assigned vehicle to determine if further safety or service work is required or recommended.
- Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
- Documents all work performed and recommended on the repair order.
- Supervises work of any apprentice technicians as assigned.
- Reports machinery defects or malfunctions to supervisor.
- Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
- Operates all tools and equipment in a safe manner.
- Reports any safety issues immediately to management.