Sr. Program Manager, Translation Services

Amazon

  • Seattle, WA
  • Permanent
  • Full-time
  • 5 days ago
DESCRIPTIONAmazon's Translation Services team is responsible for building the tools and features that support the localization and translation needs of all Amazon businesses. We partner with content owners to translate content shown to customers around the world, and we are obsessed with providing the right quality content in each language we support. We are looking for a Sr. Program Manager experienced in project management and data analysis. In this role, you will partner closely with Tech, Operations, and Finance teams; subject matter experts; and senior leadership to drive data-driven improvement and standardization efforts to our translation process. The ideal candidate will have a strategic, analytical, and collaborative mindset. You deliver measurable results that enhance the efficiency, quality, and cost-effectiveness of our localization services. You are a self-starter and are able to deal with a high degree of ambiguity. If you are passionate about building equitable experiences for worldwide customers and are undaunted by large scope, let's talk.Key job responsibilities
- Own the end-to-end process of data collection, normalization, and enrichment
- Produce large-scale data analysis and visualization to drive prioritization decisions
- Collaborate with stakeholders at all levels to understand pain points, prioritize initiatives, and secure buy-in
- Communicate progress and outcomes effectively to senior leadership, making recommendations to further align processes with strategic goalsAbout the team
The team consists of Product Managers, UX Designer, Program Managers, and Software Developers located in Seattle, Barcelona, and Hyderabad. The central team builds end-to-end translation technology, optimizing the quality and cost of translations across all of Amazon's content. We build state of the art translation technology: traditional and LLM-based machine translation, computer-aided translation, translation memories and term bases, LLM-based QA, dynamic workflow/routing decisions, etc.) to streamline productivity and ensure consistent quality.BASIC QUALIFICATIONS- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience
- Experience with QuickSight dashboards and data visualization
- Experience in writing SQL queries and creating business intelligence reports using Tableau, Power BIAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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