General Manager for Premium Strength Training Fitness Facility up to $90,000.00+ (BALLARD)

Just Fitness Staffing

  • Seattle, WA
  • $90,000 per year
  • Permanent
  • Full-time
  • 8 hours ago
  • Apply easily
NOW HIRING: General Manager/Facility Leader up to $90,000.00 + BenefitsLOCATION: SEATTLE STRENGTH AND PERFORMANCE BALLARD 6410 32nd Ave NW Seattle, WA 98107PREMIUM BENEFITS:
  • Comprehensive Healthcare Coverage: We offer 100% employer-sponsored premiums for our employees
  • Paid Time Off (PTO) and Holidays: We offer 3 weeks of PTO to use each calendar year in addition to 11 paid holidays
  • 401(k) with Employer Match: We offer access to an employer sponsored 401(k) retirement plan with up to 4% employer match on employee contributions
  • Parental Leave: We offer a gender-neutral parental leave program of up to 12 weeks of paid leave to support new parents in support of the addition of a new family member
  • Continuing Education: SSP provides a learning benefit of up to $1K per calendar year to be used on continuing education.
  • Profit Sharing Bonus Opportunities: SSP allocates a percentage of profits bi-annually back to its employees in the form of profit-sharing bonuses.
  • Complimentary Gym Membership at SSP
ABOUT US:Seattle Strength & Performance (SSP) is a thriving training gym with three locations in Seattle, WA. SSP’s Queen Anne location opened in August of 2020. Despite navigating the pandemic, the business continued to grow, prompting the opening of two additional locations with a fourth on the way. Now in its 5th year, SSP has scaled to 850 members, a staff of 13, and a multi-million dollar business. It has been featured on FOX13 Seattle, Seattle Refined, Nike, Insider, and Runner’s World. SSP’s mission is to make strength training inclusive and accessible to every person, and it provides expert coaching to deliver the best results through its proven programming. Along the way, SSP’s strong community built of committed members is there to support everyone together. In addition to training a large general adult population, SSP also trains youth athletes through its sports performance program.We are looking to bring on an experienced and passionate facility leader to play a critical role on our team of fitness professionals. This is a full-time role, and this person must have a passion for helping others, align with our core values, want to influence in a high visibility role and contribute significantly to a growing business. The right candidate must possess a desire to contribute to a committed community of individuals (both members + staff) and want to be part of a fast-growing company with strong ambitions.Our culture is based on core values which drive our ‘why’:#1 Strength training is for everybody: We pride ourselves in creating an inclusive community, one where everyone feels welcome, and where, no matter your age or abilities, we will train you safely and effectively.#2 Community is everything: Coaches and members empower each other to be the best possible versions of ourselves we can be.#3 Moving better = feeling better: We want everyone to experience the benefit of how movement positively impacts their quality of life.#4 Smart coaching means personalized to you: Our programming is not one size fits all; we evaluate your needs and abilities and program for you to keep you healthy, moving, and to get the best results possible. The gym takes care of you; not just individuals.#5 People are capable of much more than they think they are: Our coaches live this and we give it back to our members. We push you in the best possible way so we can see your reaction when you do something you never thought you’d be able to do.#6 If we’re not having fun, we’re doing something wrong: Strength training should be work but should also be fun. Fitness should be fun. If you’re not having fun (and we’re not having fun), we need to find another way of doing things.#7 Continuous learning is in our DNA: We focus on raising our own bar to be able to give the best coaching and experience we can back to our members.#8 Always in your corner: Our team is always on your side, in coaching and otherwise. Our main priority is helping you succeed in the goals you set out for yourself, but we’re also here to meet you where you’re at and support you every time you’re in the gym.ABOUT THIS OPPORTUNITY:You are a self-starter who motivates others and thrives on building strong community and culture. As part of a small, high-impact team, you exemplify SSP’s core values through your daily actions. You take ownership of your work, aren’t afraid to roll up your sleeves, and pride yourself on creating an excellent experience for both staff and members. You are committed to continuous growth and improvement.This is a manager-level role reporting to our Chief of Staff. You will lead one SSP facility, overseeing all programs and departments within it. You are both a leader to our team and a trusted point of contact for our members; someone who enjoys engaging with people, provides exceptional service, and sets the tone for a positive culture. As the first line of leadership at your location, you’ll model professionalism, solve problems, and guide your team to do the same.This is a full-time, salaried position with benefits including medical/dental/vision insurance, 401(k) with employer match, and profit-sharing bonuses. You’ll also have a transparent growth path with opportunities for increased responsibility and promotion.The ideal candidate has at least 4 years of customer service and/or sales experience, plus 2+ years of in-person training experience. The following requirements outline the skills and knowledge needed to succeed in this position.ESSENTIAL ROLES AND RESPONSIBILITIES:You will bring an ownership mindset every day and a desire to contribute to the growth of our business and our community.Your responsibilities will include but are not limited to:
  • Leading new member consultations and movement assessments
  • Provides coaching to gym members in personal training and class settings (up to 25 hours per week)
  • Managing our facility sales process, including outreach via phone and email to interested prospects
  • Driving community networking and engagement partnerships to increase visibility for your facility and drive new leads
  • Reads and responds to emails in location specific email, sends membership emails including general updates and policy changes
  • Engages with new potential members via social media channels to bring them into SSP
  • Managing supplies and equipment, ensuring everything is functioning, clean, and organized
  • Helping to maintain a clean and inviting environment in the gym for members, ensuring coaches are doing so as well
  • Manages frequent member communications and common questions
  • Managing and communicating with vendors for their facility (trash, water, etc.)
  • Manages location specific social media posts (including member appreciation posts) and adds daily to the Instagram stories
  • Asks members for Google Reviews and referrals, maintaining a system that drives consistent stream of both
  • Programs and coaches both strength and metabolic conditioning classes
  • Reports on location specific metrics, progress, and updates in weekly team meetings
  • Owns key metrics in partnership with central sales & member experience team, including number of prospects, prospect to trial conversion, and trial to membership conversion for their location
  • Sets up and manages location specific member celebrations and events
  • Communicates and collaborates with neighborhood specific partners and providers
  • Participates in community events – gym happy hours, workshops, and more
VALUES ALIGNMENT - YOU MUST BELIEVE THAT:
  • Our core values matter and drive how we operate and conduct ourselves everyday
  • Learning is a lifelong pursuit – must be a personal and professional development junkie
  • Want to make a significant impact on this industry
  • People matter – developing career paths is critical to our mission
SKILLS AND QUALIFICATIONS:Required Skills:
  • At least 4 years in customer service and/or sales
  • At least 2 year training clients in person
  • Up-to-date CPT certification (NASM, NSCA)
  • Up-to-date CPR/AED certification
  • Has a “start-up” mindset and is comfortable with ambiguity and eager to develop new processes and ways of working
  • Has excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers in a timely manner
  • Maintains a positive attitude and provides exemplary customer service
  • Skilled with a variety of office technology – Microsoft Office Suite (Word, Excel and Outlook), Adobe Acrobat PDF
  • Provides the highest level of professionalism – is punctual, resourceful, independent, detail-oriented, and prioritizes accuracy
  • Accountability: reliability and personal responsibility – honors commitments, takes ownership of work and promptly corrects mistakes to the greatest extent possible; meets deadlines and continuously communicates
  • Confidentiality: shares information appropriately while adhering to privacy rules and confidentiality concerns
  • Interpersonal Relationships: provides communication follow through, shares expertise in a constructive way, contributes to a positive workplace culture
Qualifications:
  • Flexible work schedule (some evenings, weekends and early mornings required)
  • Comfortable working independently
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Just Fitness Staffing