American Towers Owners Association - Administrative Assistant

• Maintain the front desk for residential customer service, greet residents and visitors, and provide assistance as needed.
• Open, sort, and distribute incoming mail and packages.
• Answer and direct phone calls and emails in a professional and courteous manner, providing information and assistance as required.
• Process work orders submitted by residents, ensuring timely and accurate completion and follow-up.
• Coordinate and process move-in and move-out requests, including scheduling elevator usage and providing necessary documentation to residents and movers.
• Maintain and manage access control systems, including issuing and tracking key fobs and access cards for residents and staff.
• Manage the scheduling and reservations for the Community Room, ensuring availability and proper setup for events and meetings.
• Assist in maintaining security awareness throughout the building, including monitoring surveillance systems and reporting any security concerns to management.

• High school diploma or equivalent; additional education or certification in office administration or related field is a plus.
• Proven experience in a similar administrative or customer service role, preferably within a residential or property management environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with database management and office equipment.
• Excellent communication and interpersonal skills, with the ability to interact professionally with residents, vendors, and team members.
• Strong organizational skills and the ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Knowledge of access control systems and security protocols is desirable.

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