Senior Technical Program Manager (Sr. TPM)

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options - you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program - a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!

• 20%+ annual employee promotion and transfer rate
• Multiple development program options - leadership development, professional development curriculums, and Nanodegree options in both technology and data science
• Professional development gained from conference attendance and participation in organizations like NC Tech
• Onsite 321 Coffee Shop providing free coffee and pastries to employees

• Managing the lifecycle of complex cross-functional product initiatives. Unblocking teams and increase the speed of delivery. Negotiating resources and priorities and escalate effectively.
• Coordinating program execution across impacted cross-functional federated teams (Data & Analytics, UX/UI, DevSecOps, Architecture / Infrastructure) and ensuring that everyone is aligned towards common objectives resulting in ongoing alignment of milestones, deliverables, and dependencies so that issues are found early and solved, reducing risk to delivery dates
• Confirming alignment of project goals with business objectives; establish communication cadence with stakeholders to secure necessary resources and support
• Partnering closely with tech leads to bridge the business needs with the technical challenges to help balance time-to-market with quality, reliability, security, and scalability
• Establishing overarching program-level governance to ensure alignment across projects and promote effective coordination; including success metrics, technical standards, defining authority levels, and establishing communication channels among project teams
• Proactively identifying potential technical and operational risks, develop mitigation strategies
• Communicating ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs. Fostering a constructive dialogue, harmonize discordant views, and leading the resolution of contentious issues (build consensus). Partnering successfully with customers, Product owners, other stakeholders, and engineering teams.
• Other duties as assigned

• 7+ years of software development or architecture experience

• 7+ years of experience in a software defined infrastructure (SDi, SDDC, SDE) environment, preferably architecting IaaS, SaaS, PaaS offerings

• 5+ years of technical program management experience working directly with software engineering teams

• Bachelor's degree in computer science, computer engineering, or a related technical or business field

• Experience in a similar role in a SaaS Product organization

• Project Management - Ability to plan, execute, and oversee projects to achieve specific goals within set constraints such as time, cost, and scope

• Business Process Improvement - Ability to analyze, design, and optimize business processes to enhance efficiency, effectiveness, and value creation

• Change Management - ability to analyze, design, and optimize business processes to enhance efficiency, effectiveness, and value creation

• Systemic Thinking - ability to understand and analyze the interconnectedness and interdependencies within a whole system, recognizing how individual components and their interactions impact the entire system

• Communication - skills and abilities necessary to effectively convey and exchange information, ideas, and feelings between individuals or groups using various verbal and non-verbal methods to deliver messages clearly, accurately, and appropriately, while also actively listening and understanding the messages received.

• Broad knowledge of build, integration, deployment, and provisioning of cloud services; primarily MS Azure and Google Cloud

• Advanced understanding of SaaS applications and cloud-native architectures

• Experience with Modern front-end frameworks, responsive web designs, C#, Java, Structured and Unstructured databases, Datawarehouse, and large-scale analytics.

• Expertise in multiple version control systems (Git, GitHub, Bitbucket, etc.) and Cloud Foundry development

• Experience with configuration management systems (Chef, Puppet, BOSH)

• Experience with APIs, Service bus, and other integration technologies

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data center
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

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