
Private Label Credit Card Program Analyst
- Palm Beach Gardens, FL
- Permanent
- Full-time
- Integrity - We act honestly because nothing is more important than our reputation.
- Teamwork - We are better together.
- People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
- Accountability - We own our actions and decisions; we do what we say we are going to do.
- Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.
- Lead financial reporting, analysis, and forecasting for the PLCC program across all channels.
- Monitor and report on key performance indicators (KPIs): approval rates, utilization, average spend, customer lifetime value, reward redemptions, and program ROI.
- Support program expansion plans, including new customer acquisition campaigns, cardholder engagement strategies, and franchisee integration.
- Partner with external issuers and internal stakeholders to optimize program economics, fee structures, and marketing incentives.
- Provide monthly executive-level reporting with insights and recommendations to improve program performance.
- Ensure program compliance with contractual terms, service levels, and regulatory requirements.
- Track and analyze customer behavior, segmentation, and usage trends to inform product decisions and retention strategies.
- Assist in annual budgeting, forecasting, and strategic planning processes related to the PLCC.
- Collaborate with IT and data teams to improve systems integration, data flows, and reporting automation.
- Stay on top of emerging trends in payments, new technologies, and competitive insights across the landscape.
- Bachelor’s degree in Finance, Economics, Business, Data Analytics, or related field (MBA or advanced degree a plus).
- 5+ years of experience in financial analysis, loyalty/credit card programs, consumer finance, or related areas.
- Experience working with or supporting PLCC, co-branded card, or commercial card programs (e.g., Synchrony, Comenity, Citi, Bread).
- Strong analytical and problem-solving skills with a deep understanding of financial modeling, ROI calculations, and forecasting.
- Advanced Excel and Power BI/Tableau skills; SQL or ERP experience a plus.
- Exceptional communication skills with the ability to influence stakeholders across departments.
- Proven track record of owning or growing programs, especially those tied to revenue and customer engagement.
- Market competitive compensation
- 401(k) and Roth with company match. Immediate 100% vesting
- Comprehensive benefits including medical, dental and vision
- Company paid short term disability and employer subsidized long term disability
- Company paid life insurance
- Discounted tire purchasing
- Tuition reimbursement
- Employee assistance program
- Generous paid vacation and paid time off
- Customizable voluntary benefits
- and More!!!
- Strategic Mindset: seeing ahead to future possibilities and translating them into breakthrough strategies.
- Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Cultivates Innovation: Creating new and better ways for the organization to be successful.
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
- Develops Talent: Developing people to meet both their career goals and the organization's goals.
- Ensures Accountability: Holding self and others accountable to meet commitments.
- Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Change Management: effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open minded. Proven ability to build cross-functional commitment, lead, simplify and scale complex dynamic organizations through transformational change.