Inbound Sales Representative
- Phoenix, AZ
- Permanent
- Full-time
- Receive inbound prospect calls and inquiries, diligently follow up on company-generated sales leads through website traffic, social media, referrals, emails, or other communication methods.
- Proactively source potential customer data from various channels to qualify customers/prospects; conduct market research and surveys to collect insights about potential customer.
- Actively listen to potential customers, identifying their needs and challenges, and understanding their specific requirements.
- Use sales techniques to deliver effective sales pitches and scripts tailored to specific customer needs and interests, aiming to convert potential customers into active customers.
- Provide comprehensive details about solutions and products/services, addressing customer inquiries effectively.
- Accurately document customer details, responses, and transactional information, maintaining a meticulous log of interactions and lead progress in CRM system.
- Establish and maintain positive relationships with customers to foster trust and loyalty through prompt follow up to address any outstanding issues, provide updates, and ensure satisfaction.
- Collaborate with other departments to ensure smooth operations and customer satisfaction.
- Responsible for achieving or exceeding individual and team sales targets.
- The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all-inclusive. Employee may be asked to perform other related duties to meet the ongoing needs of the organization.
- High School diploma, GED
- Call Center or Inside Sales experience highly desired
- Strong communication skills, both written and oral, and interpersonal skills, with the ability to clearly and effectively communicate with both internal and external business partners
- Ability to read, write, and speak English fluently
- Excellent interpersonal skills with the ability to build rapport with potential clients
- Strong customer service orientation and ability to handle customer inquiries effectively
- Self-motivated, with high energy and an engaging level of enthusiasm
- Anxious to learn and grow professionally. Coachable and can easily take direction.
- Ability to multitask in a fast-paced environment with rapidly changing priorities, meet deadlines, work well under pressure, and maintain discretion on confidential matters while maintaining a positive attitude and providing unmatched customer service
- Proficient in Microsoft Office Suite