Implementation Consultant

Voyage Advisory

  • Chicago, IL
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Implementation ConsultantAbout the RoleVoyage Advisory is seeking a hands-on implementation professional to support one of our long-standing clients, a fast-moving software company that delivers digital services and payment solutions to government customers. This role is part client-facing consultant, part configuration expert, and part project coordinator. It’s ideal for someone who enjoys building relationships, learning new systems quickly, and solving real-world problems through thoughtful implementation.This is not a pure project manager role, though strong coordination and communication skills are critical. You’ll lead smaller client implementation efforts end-to-end, support larger projects alongside a broader team, and dig into the software to configure modules, gather requirements, and translate client needs into usable, well-structured solutions.Key Responsibilities
  • Lead and coordinate implementation workstreams from kick-off through go-live
  • Facilitate client meetings to gather business requirements and understand priorities
  • Configure the front-end aspects of the client’s platform based on documented needs
  • Work closely with integration managers and technical teams using tools like GraphQL, SQL, Mulesoft, and Python
  • Track tasks, surface risks, and ensure successful delivery against client milestones
  • Translate business needs into configuration logic and structured documentation
  • Support user acceptance testing and troubleshoot functional issues post-launch
What We're Looking For
  • 3–7 years of relevant experience in software implementation, solution consulting, or business analysis
  • Experience working with public sector or enterprise clients preferred
  • Strong understanding of modern SaaS solutions and how to configure them
  • Familiarity with technical tools and languages such as GraphQL, SQL, Mulesoft, or APIs (you won't be coding, but you'll need to understand how the parts fit together)
  • Comfort working across stakeholders: clients, developers, product teams, and leadership
  • Ability to manage multiple priorities and keep workstreams on track
  • High attention to detail, with a bias for action and client service
Other Details
  • This is a full-time role at Voyage Advisory
  • Some travel may be required, depending on client needs
  • Compensation includes competitive salary, bonus eligibility, and access to Voyage benefits (health, dental, vision, 401(k), etc.)
  • This is a remote position
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