Customer Service Representative - Reynolda Veterinary Hospital

Encore Vet Group

  • Winston-Salem, NC
  • Permanent
  • Part-time
  • 5 days ago
Overview:Be the First Smile They See. The Voice They Trust. The Heart of Our Front Desk.At Reynolda Veterinary Hospital, we’re more than just a veterinary clinic—we’re a team that leads with compassion, connection, and care. We’re looking for a Full-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.Located in the vibrant city of Winston-Salem, NC, our hospital offers more than just a great place to work—it’s a great place to live. This city strikes the perfect balance between nature and culture, with scenic parks, walking trails, and quick access to both the coast and the mountains. Sports fans can cheer on the Wake Forest Demon Deacons or catch a Dash baseball game, and downtown Winston-Salem offers breweries, live music, theater, and more.Why you'll love us:
  • Award-Winning Care - Voted “Best Veterinary Hospital” and “Best Place to Work” in Winston-Salem in 2024 and 2025, plus “Best Customer Service” in 2025.
  • Comprehensive Services - From wellness care and surgery to acupuncture and exotic pet care, we combine cutting-edge technology with a Fear Free approach.
  • Supportive, Tight-Knit Team - We’re a collaborative group that values professionalism, kindness, and top-notch service for every client and every pet.
You'd be a great fit if:You’re a people person who loves to create great experiences from the first phone call to the final tail wag.You’re organized and detail-obsessed, keeping appointments, records, and communication running smoothly.You’re a master multitasker who can stay cool and kind even during the busiest times.You’re tech-savvy and confident navigating digital systems and patient charts.You take pride in being calm, clear, and compassionate—especially when pet parents are stressed.You want to grow your skills in a hospital that values professional development and team culture.What you'll be doing:Greeting clients with warmth and professionalism, in person and on the phone.Scheduling appointments and managing daily workflow.Answering questions and providing clear, compassionate client education.Maintaining accurate records and updating patient files.Supporting the veterinary team with communication and coordination.Processing payments and checking clients in and out.Helping to ensure a calm, organized, and welcoming lobby experience.Benefits + Perks
  • Competitive pay, based on experience
  • Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
  • Generous CE allowance + paid CE time
  • Uniform allowance
  • Pet care discounts for your personal pets
  • PTO, floating holidays, parental leave, and military leave
  • A robust Employee Assistance Program (from finances to wellness and everything in between)
  • Access to Encore Vet Group’s library of training, CE, and career development resources
  • A 401(k) with up to 5% company match
Ready to grow your career and make a difference? Apply today and join the team at Reynolda Veterinary Hospital!Check us out here: www.reynoldavet.comReynolda Veterinary Hospital is proud to be partnered by Encore Vet Group– see what that means for you: www.encorevet.comEncore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.Pay Range: USD $15.00 - USD $18.00 /Hr.

Encore Vet Group