Office and Front Desk Manager
Society Insurance Company
- Fond du Lac, WI
- Permanent
- Full-time
- Provides quality service by maintaining reception, imaging, and mail processing standards, solving quality and service problems, and recommending system or process improvements.
- Manages workload and administrative duties by reviewing and assigning tasks to staff, developing workflow scheduling, procedures, and protocols.
- Leads cross-training efforts among Office Services and Reception staff to ensure efficient and effective workflows.
- Analyzes call volumes and their impact on workloads of the Receptionist team.
- Handles Office Services and Receptionist needs by undertaking project-management initiatives and challenging phone, mail, and imaging problems.
- Identifies training gaps and coordinates training plans as needed while also keeping the staff informed on team-specific initiatives and/or training and cross-training opportunities.
- Develops staff by coaching, mentoring, disciplining, and scheduling team members. Additionally plans, monitors, and appraises job results.
- Performs customer experience check-ins with internal customers to ensure satisfaction with services provided.
- You enjoy working with others in a positive, proactive, collaborative team setting.
- You're a creative out-of-the-box thinker and seek to continuously improve processes.
- You enjoy analyzing, solving difficult problems, and always asking 'the why'.
- You're accountable and dedicated to meeting customer needs.
- You're a self-starter and quality focused.
- You enjoy setting goals and achieving them
- Bachelor's degree in a business-related field and management experience showing a progressive increase in responsibility in mentoring or leading day-to-day tasks of others. OR- Associate's degree in a business-related field and 3 years of management experience s howing a progressive increase in responsibility in mentoring or leading day-to-day tasks of others.
- 5+ years of previous office experience in administrative or clerical services, mail center, or imaging capacity.
- Prior experiences in continuous improvement and process mapping.
- Strong analytical and problem-solving skills, including process improvements and forecasting.
- Experience working within a project-management environment.
- Demonstrated communication skills to seek out details, express ideas, and present solutions in ways the audience can understand. This may involve researching, interviewing, and anticipating how to apply a solution to a current or new process.
- Experience utilizing Microsoft Office Suite, SharePoint, Visio, and screen-capture software.
- Proficient knowledge of postal rates, regulations, and standards.
- Comprehensive Benefits Package : Salary with bonus plan; health, dental, life, and vision insurance
- Retirement : Traditional or Roth 401(k) Defined Contribution Plan PLUS Profit-Sharing Plan
- Work-Life Balance : Company-paid holidays; flexible scheduling; PTO; telecommuting options
- Education : Career Coaching; company-paid courses; student loan and tuition reimbursement
- Community : Charitable Match; paid volunteer time; team sponsorships
- Wellness : Employee Assistance Program; wellness initiatives/rewards; health coaching; and more