Shelter Associate

• Work with people experiencing homelessness during shelter hours to provide a welcoming shelter environment, ensuring guest and staff safety, and providing guests with appropriate resources
• Maintain overnight shift availability, including the ability to fill in shifts when needed
• Perform shelter check-in/check-out responsibilities including completing intakes, assisting with meal service, preparing sleeping areas, handing out donations, and maintaining shelter cleanliness and organization
• Carry out HNC policies and procedures for overnight shelter activities including COVID-19 procedures, shelter safety policies, and general operational procedures
• Direct and guide new guests to orient them to the space and policies as needed
• Utilize trauma-informed de-escalation techniques to address guest concerns and mitigate conflict
• Maintain relationships among community partner agencies, key stakeholders, and the Weld County community to increase awareness of shelter resources and to maintain shelter stability
• Coordinate with the HNC staff to ensure seamless service delivery between daytime and night-time operations
• Assist in staffing extreme weather days during daytime shelter hours, when required
• Assist in staffing offsite overflow shelter if activated during weather emergencies
• Maintain neighborhood relationships around the HNC
• Participate in training around Housing First, Trauma-Informed Care, Mental Health First Aid, and other necessary topics
• Accurately records services, intake, and assessment data for the Homeless Management Information System (HMIS)

• Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned).
• Support fundraising efforts of United Way and activities that support United Way.
• Support United Way annual events, disaster response, and other activities as assigned.
• Participate in staff meetings and in service opportunities.
• Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc.
• Other duties as assigned.

• Mission-Focused: Catalyze others' commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.
• Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
• Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
• Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
• Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

• Frequent walking and standing on concrete and tiled floors
• Brief periods of outdoor work required during winter months
• Possible exposure to communicable diseases
• Handling of guest contraband items including paraphernalia and weapons with proper PPE and training.

• Ability to work flexible hours including evenings, weekends, and overnight shifts
• Self-motivated; proven excellent performance standards and quality of work
• Excellent customer service and phone skills
• Effective interpersonal communication skills including one-on-one conversations
• Ability to effectively respond to escalated situations or crisis
• Proficient in Microsoft Office Suite and Google Docs
• Data and intake experience in HMIS or related data systems
• Networking and community relationship building skills
• Ability to work independently and as a team player

• High school diploma
• Homeless services, case management, social work, health/human services, public health, or related nonprofit experience preferred
• Experience utilizing trauma-informed care, de-escalation, Housing First, and person-centered care principles
• Experience and willingness to work with highly vulnerable individuals and people experiencing homelessness
• Current first aid and CPR/AED certification preferred

• Part-time (20-30 hours/week), hourly, non-exempt
• Work hours are in the evenings, overnights, and weekends
• Seasonal role expected to run through Spring 2026
• Holidays required, holiday pay included at 2x hourly rate
• Background check required
• Salary range (h3): $16.94 -$19.07 per hour

• Additional $2/hour overnight differential
• Bilingual differential available

• The leave plan includes vacation, sick, parental leave, and short-term disability.
• Flexible work hours with potential downtime for school work, ideal for college students

United Way