Lead Shelter Associate

• Sick time off
• Paid time off
• Parental leave

• Oversee and direct Shelter Associates during shifts and ensure all shelter duties are accomplished nightly, and shelter procedures are followed
• Take the lead in maintaining a welcoming, respectful, person-centered environment, while ensuring the support and safety of guests, staff, and volunteers
• As the lead staff on shift, navigate guest, staff, security, and volunteer needs and escalate to senior staff when needed
• Report to the shelter manager with critical updates, staffing and inventory needs
• Maintain effective written and verbal communication with daytime and nighttime staff to ensure all vital information is shared and to ensure consistency and quality of service
• Actively participate in shelter/agency meetings and relevant training as required

• Work with people experiencing homelessness during shelter hours to provide a welcoming shelter environment, ensuring guest and staff safety, and providing guests with appropriate resources
• Assist the Shelter Manager with nightly operations and schedule of the shelter program
• Perform shelter check-in/check-out responsibilities including completing intakes, assisting with meal service, preparing sleeping areas, distributing donations, and maintaining shelter cleanliness and organization
• Carry out HNC& CWS policies and procedures for shelter activities including COVID-19 procedures, shelter safety policies, and general operational procedures
• Direct and guide new guests to orient them to the space and policies as needed
• Utilize trauma-informed de-escalation techniques to address guest concerns and mitigate conflict
• Maintain relationships among community partner agencies, key stakeholders, and the Weld County community to increase awareness of shelter resources and to maintain shelter stability
• Coordinate with the HNC staff to ensure seamless service delivery between daytime and night-time operations
• Assist in staffing extreme weather days during daytime shelter hours, when required
• Assist in staffing offsite overflow shelter if activated during weather emergencies
• Maintain neighborhood relationships around the HNC
• Participate in training around Housing First, Trauma-Informed Care, Mental Health First Aid, and other necessary topics
• Accurately records services, intake, and assessment data in the Homelessness Management Information System (HMIS)

• Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned).
• Support fundraising efforts of United Way and activities that support United Way.
• Support United Way annual events, disaster response, and other activities as assigned.
• Participate in staff meetings and in service opportunities.
• Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc.
• Other duties as assigned.

• Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.
• Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
• Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
• Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
• Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

• Frequent walking and standing on concrete and tiled floors
• Brief periods of outdoor work required during winter months
• Possible exposure to communicable diseases
• Handling of guest contraband items including paraphernalia and weapons with proper PPE and training.

• Ability to work flexible hours including evenings, weekends, and overnight shifts
• Self-motivated; proven excellent performance standards and quality of work
• Excellent customer service and phone skills
• Ability to effectively respond to escalated situations or crisis
• Proficient in Microsoft Office Suire and Google Docs
• Data and intake experience in HMIS or related data systems
• Effective interpersonal communication skills including one-on-one conversations
• Ability to work independently and as a team player
• Networking and community relationship building skills

• High school diploma and one year experience providing homeless services, case management, social work, health/human services, public health, or related nonprofit field
• Experience in case management, shelter services, and/or homelessness response services
• Experience utilizing trauma-informed care, de-escalation, Housing First, and person-centered care principles
• Experience and willingness to work with highly vulnerable individuals and people experiencing homelessness
• Current first aid and CPR/AED certification preferred

• Part-time, 20-30 hours/week, hourly, non-exempt
• Work hours are in the evenings, overnights, and weekends
• Holidays required, holiday pay included at 2x hourly rate
• Background check required
• Salary range (h5): $19.57 – $22.48 per hour

• Additional $2/hour overnight differential
• Bilingual differential available

• Benefits includes vacation, sick, parental leave, and short-term disability.
• Flexible work hours with potential downtime for school work, ideal for college students

United Way of Weld County