Sales Floor Manager

• Bachelors in Accounting or Finance highly desirable or equivalent work experience
• 4+ years of automotive retail management experience
• Valid driver’s license and insurable
• Post-sale relationship management
• Strong interpersonal skills, ability to communicate and manage well at all levels of the organization; ability to effectively communicate with all levels of employees; strong time management skills
• Strong and creative problem-solving skills
• Comfortable utilizing sale closing techniques
• Ability to exercise sound judgment and make decisions; ability to set and achieve targeted goals
• High level of integrity and reliability with a strong sense of urgency and result-orientated
• Strong financial and business acumen and ability to drive revenue and profitability
• Ability to create competitive and breakthrough strategies with proven budget planning and management skills; understand financial reports, including Profit and Loss Statements, and other financial reports
• Effective written and verbal communication skills, ability to motivate and communicate enthusiasm for O’GARA and its brands

• Supervise the ordering of merchandise, based on the objectives established
• Work directly with sales staff to facilitate a highly professional approach to each client interaction
• Sets clear vision and goals for the store to achieve targeted performance in all areas
• Ensure compliance with consumer disclosure laws applicable to financial product and service providers, including Truth in Lending Act, Equal Credit Opportunity Act, Rees-Levering Motor Vehicle Sales & Finance Act, and California’s Vehicle Leasing Act
• Engage and motivate team members to achieve key goals and performance expectations
• Safeguard the confidentiality of customer information by compliance with federal and state privacy and data protection laws, including Fair Credit Reporting Act, Gramm-Leach-Bliley Act, Fair & Accurate Credit Transactions Act, and Red Flags Rule
• Structure deals to maximize both sales and finance profitability, including educating and training sales team in presentation of the deal and subsequent handover to the F&I dept.
• Developing and maintaining productive relationships with manufacturers
• Educate and train sales team to facilitate a highly professional approach to customer interactions related to initial greeting, deal structure, vehicle delivery, and subsequent follow-up on each deal
• Analyzing the business to determine shortfalls and developing action plans to improve performance
• Driving the business through a high level of involvement in the day-to-day operations
• Analyze local market conditions, demographic situation, and history of previous sales
• Work with Marketing team to manage and develop the media plan and various advertising and promotional campaigns
• Supervise and analyze lease renewal activities to make the lease portfolio turn a profit
• Build and maintain close relations with representatives of the manufacturers and financial branches
• Handle customer complaints in such a way to ensure a high level of customer satisfaction
• Maintain an enthusiastic attitude to build positive employee attitudes and morale
• Ensure that the appropriate safety measures are applied to all O’GARA facilities and ensure they are well lit and professional in appearance
• Keeps up to date on all manufacturer’s current product, program, and promotional novelties
• Explain the policies and procedures of O’GARA to all employees and certify that these are understood and followed
• Perform other tasks based on management requirements and instructions

• Health, dental and vision coverage for employee
• 401kKPlan
• Paid time off
• Paid training, growth opportunities
• Employee vehicle purchase plans
• Discounts on products and services
• Long term job security

O'Gara Coach