Front Desk Supervisor - Grand Canyon Hotel & Suites
- Grand Canyon, AZ
- $21.45 per hour
- Permanent
- Full-time
Position Type: Full-Time, Year-Round
Start Date: 9/16/2025
Pay: $21.45 per hour
Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)Why the Grand Canyon Hotel & Suites?
As part of the Xanterra Travel Collection® portfolio, we are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.Life at the Grand Canyon Hotel & Suites:
- Low-cost employee housing
- A fast-paced, exciting work environment with upward mobility and growth opportunities
- Meet people of all ages from all over the country and world!
- Medical, Dental, Vision
- Paid Time Off and Holidays
- Disability Insurance
- 401k with match
- Life and AD&D Insurance
- Employee Assistance Program
- Wellness Programs
- Learning and Development Programs
- Free Grand Canyon National Park pass
- Free Grand Canyon Railway Train rides
- Access to Grand Canyon Recreation Center
- Located just a mile from the south entrance to the Grand Canyon National Park
- Retail, Lodging and Travel Discounts
- Planned employee trips and activities
- $350 Referral Bonus Program
- Fully understand and support Xanterra Mission Statement and Core Values.
- Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
- Assist Front Desk Management in the training of all front desk staff. Use GSA Training Manual and turn in all appropriate training documentation to H.R.
- All functions and responsibilities of a Guest Service Agent and Night Audit when needed.
- Assist in monitoring and evaluating performance of all Front desk Staff.
- Enforce adherence to hotel standards of appearance and conduct.
- Under direction of the Front Desk Manager assists in resolving guest conflicts.
- Resolve guest problems to the best of your ability by calling on your direct reports when necessary. Never leave a guest unsatisfied.
- Assist Front Desk Management in maintaining stocks of front desk office supplies, registration cards, room keys.
- Responsible for the accurate & timely completion of all reports i.e. accident, etc.
- Knowledgeable in handling all group tours.
- Manage OTA reservations and discounts.
- Assists guest with booking tours, directions, ETC in absence of concierge.
- On occasion individuals may be asked to perform functions of a higher or lower skill level.
- In the absence of the Front Desk Management, this position will serve as principal manager on duty and will be asked to make decisions concerning the welfare and safety of the hotel, its guests, and its employees. Calling on your direct reports when necessary.
- Ensure departmental adherence to all prescribed Company, statutory/regulatory policies and procedures.
- Other duties as assigned.
- One-year management or lead experience preferably in guest service setting.
- Possess sufficient experience and technical expertise in all functions of the front desk, including experience with front office software (knowledge of Opera desired).