Front Desk Agent - Grand Canyon Hotel & Suites
- Grand Canyon, AZ
- $16.40 per hour
- Permanent
- Full-time
Position Type: Full-Time, Year-Round
Start Date: 9/10/2025
Pay: $16.40 per hour
Schedule: Typical schedule is 32-40 hours, 5 days per week (will include weekends, evenings, and holidays)Why the Grand Canyon Hotel & Suites?
As part of the Xanterra Travel Collection® portfolio, we are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.Life at the Grand Canyon Hotel & Suites:
- Low-cost employee housing
- A fast-paced, exciting work environment with upward mobility and growth opportunities
- Meet people of all ages from all over the country and world!
- Medical, Dental, Vision
- Paid Time Off and Holidays
- Disability Insurance
- 401k with match
- Life and AD&D Insurance
- Employee Assistance Program
- Wellness Programs
- Learning and Development Programs
- Free Grand Canyon National Park pass
- Free Grand Canyon Railway Train rides
- Access to Grand Canyon Recreation Center
- Located just a mile from the south entrance to the Grand Canyon National Park
- Retail, Lodging and Travel Discounts
- Planned employee trips and activities
- $350 Referral Bonus Program
- Fully understand and support Xanterra Mission Statement and Core Values and maintain and uphold all front desk operations while setting the standards of high guest service.
- Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
- Follows all established front desk procedures in carrying out assigned duties.
- Provides high level service while registering guests in a prompt, efficient and courteous manner.
- Handle guest accounts properly including posting of charges, and collection of payment.
- Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
- Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of Grand Canyon National Park and surrounding areas to guests inquires.
- Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
- Work closely with housekeeping department to keep status of rooms current and up to date.
- Book out of park tours for guests as requested, based on availability.
- Work with Bell staff to assist guests with requests as needed.
- Maintain bank with accuracy and security, close out at end of shift bank, balance and deposit.
- Ability to shift priorities and duties as directed by supervisor.
- Adhere to all prescribed Company, statutory/regulatory policies, and procedures.
- Other duties as assigned.
- Customer Service Experience
- Previous experience with computers, keyboarding and basic software (MS Office)
- Ability to learn reservation software system
- Cash handling and credit card processing experience preferred.