Field Support Specialist

Newland Real Estate Group

  • Cleveland, OH
  • Permanent
  • Part-time
  • 1 month ago
LocationCharleston - 997 Morrison Drive, Suite 402BusinessOur Growth, Your OpportunityAt Maymont Homes, our success starts with putting residents first. We’re expanding to bring clean, safe, attractive, and affordable housing to more families across new markets. With over 20,000 homes, multiple build-to-rent communities, and more on the horizon, we’re not just a leader in the single-family rental space, we’re a company that truly cares about the people and communities we serve.As a division of Brookfield, Maymont Homes is growing fast and making an impact. Join us to shape a brighter future for our residents while advancing your career with a purpose-driven team.Job Description*Part-Time Position*Location: Cleveland, OHPrimary Responsibilities: The Field Support Specialist is responsible for completing key field and operational tasks to support market performance. This role ensures a seamless transition from construction completion to move-in by maintaining high standards of quality, efficiency, and customer experienceSkills & Competencies:
  • Minimum of 2 years of experience in a related field, preferably in property management, maintenance, or construction
  • Strong organizational and communication skills with the ability to interact effectively with diverse stakeholders
  • Proven problem-solving and time-management capabilities in fast-paced, customer-focused environments
  • Exceptional attention to detail and the ability to deliver high-quality work under tight deadlines while managing multiple tasks
  • Familiarity with fair housing regulations and local real estate laws is a plus
  • Proficiency in Microsoft Word, Excel, and PowerPoint preferred
  • Willingness and ability to learn and utilize mobile property inspection software
  • Experience with MRI Software is an asset
  • Self-motivated with the ability to work independently as well as collaboratively in a team setting
  • Valid driver’s license and reliable transportation required for regular site/property inspections (mileage reimbursement provided)
Essential Job Functions:
  • Conduct regular inspections of vacant homes, performing light cleaning tasks to ensure properties are always tour-ready or move-in ready; validate feedback from prospective tenants
  • Perform basic maintenance tasks such as replacing smoke detector batteries, light bulbs, air filters, and reprogramming garage door remotes as needed
  • Communicate effectively with cross-functional team members, using technology to capture photos, document inspections, and provide real-time updates from the field
  • Represent the market as a witness in court proceedings related to rent disputes or lease violations, as needed
  • Assist with utility inspections and ensure services are appropriately transferred or maintained
  • Prepare homes for move-in by identifying outstanding issues, removing non-essential signage, rekeying locks, and placing permanent lockboxes after removing temporary ones
  • Verify and address HOA, HUD, city, and other municipal inspections or code violations
  • Serve as the first point of contact in validating reports of unauthorized occupants, potential scams, or property abandonment; document findings, collaborate with local authorities when necessary, and post legal notices at the property
  • Maintain a professional and courteous demeanor in all interactions with residents, vendors, and team members
  • Perform additional duties as assigned by the supervisor or leadership team
  • Other duties as assigned
Key Metrics & Responsibilities:
  • Complete all assigned daily and weekly inspections on time, meeting scheduling and productivity targets
  • Ensure inspection reports are accurate and thorough; subject to regular audits for quality and compliance
  • Contribute to market performance by supporting occupancy goals, reducing downtime, and maintaining homes to the company’s Standard of Safe, Clean, and Functional
  • Maintain a low rate of move-in maintenance issues, with a target of
0.5 items / homeDISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.Why work for Maymont Homes ​?Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT

Newland Real Estate Group