Event Concierge
Pier Sixty Six
- Fort Lauderdale, FL
- Permanent
- Full-time
- Assist Convention Services and Catering Managers as the onsite liaison between Meeting Planner and operational departments
- Communication with other Event Concierge team and Managers to ensure seamless experience
- Basic knowledge of hotel departments and purpose in fulfilling guests needs
- Manage and assist all aspects of hotel events to include day to day coordination
- During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences
- Being proactive in problem resolution, keeping clients advised on status of events and functions, including items pending that need follow up
- Multi-task and prioritize multiple requests and information; time management skills are necessary
- Utilize software for generation of necessary documents and changes as needed
- Detailed knowledge of the hotel meeting space, group dynamics and event details
- Special projects as assigned by Department Manager
- Attends daily Banquet Event Order meetings and weekly resume meetings as needed
- Recommends special outside services when required
- Coordinates and attends pre-convention meetings prior to conference when scheduled
- Overseeing the setup, replenishment, and presentation of buffet stations, ensuring food quality, variety, and visual appeal.
- Monitoring food safety and sanitation practices, ensuring compliance with health regulations and resort standards.
- Collecting and analyzing guest feedback to continuously improve the experience and address any issues promptly.
- Supporting the planning and execution of special events or group bookings, ensuring a seamless experience for guests.
- Excellent communication skills and a strong, innovative mindset.
- Applicants are required to have at least 2 to 3 years' experience.
- Must possess valid Food Handler’s card.
- Knowledge of Forbes service standards
- Ability to work a flexible schedule that may include evenings, weekends, and holidays.
- Wine and spirit knowledge and service training knowledge.
- Previous catering, convention services, meeting planning experience preferred. Prefer operations/administrative experience in hotels, with banquet operation knowledge. One plus years’ experience in face-to-face customer service role required
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
- Ability to work well under pressure, dealing with many guest requests/questions within a short period of time
- Developed computer proficiencies, Delphi experience a plus
- Group medical, dental, vision, life, and disability benefits.
- Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
- An employee assistance program
- Paid time off/sick time
- Participation in a 401(k) plan with a company match
- Complimentary team member meals
- Complimentary room nights at Coral Tree Hospitality managed properties