Onsite Support Engineer
- Hartford, CT
- Permanent
- Full-time
- Help group IT support teams in maintaining Endava IT infrastructure
- Provide onsite and remote desktop support for employees using Endava IT assets and systems
- IT hardware asset management
- Update internal documentation and procedures
- Offer technical expertise for non-technical staff
- Respond to high priority issues in a timely manner to assure business continuity
- Out of business hours on-call for high priority issues
- Maintain Access Control and CCTV systems
- Provide IT support for conferencing equipment, collaboration rooms and printing services
- Experience in Windows 10 and MacOS (installation, operation and troubleshooting)
- Imaging and deploying Windows equipment using various tools including SCCM and Intune
- Hardware support: Various Windows and Apple devices
- Active Directory and Azure Active Directory knowledge
- Knowledge of networking concepts, principles and troubleshooting skills
- Microsoft Office 365 administration knowledge
- Video conferencing (implementations and troubleshooting), printing support, patch management, asset management
- Data center equipment physical maintenance
- ITIL awareness
- Experience in using ITSM tools
- Excellent customer service and interpersonal skills
- Excellent English communication skills (verbal and written)
- Awareness of IT hardware and security audits
- Experience maintaining Access Control and CCTV systems
- Experience with PowerShell scripting (nice to have)
- Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
- Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
- Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
- Work-Life Balance: Flexible working hours, employee assistance programme;
- Health: Global internal wellbeing programme, access to wellbeing apps;
- Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
- Participation in both internal meetings and external meetings via video calls, as necessary.
- Ability to go into corporate or client offices to work onsite, as necessary.
- Prolonged periods of remaining stationary at a desk and working on a computer, as necessary.
- Ability to bend, kneel, crouch, and reach overhead, as necessary.
- Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary.
- Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary.
- For positions that require business travel and/or event attendance, ability to lift 25 lbs, as necessary.
- For positions that require business travel and/or event attendance, a valid driver's license, as necessary.
- Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options
- Flexible Spending Accounts (Medical, Transit, and Dependent Care)
- Employer Paid Life Insurance and AD&D Coverages
- Health Savings account paired with our low-cost High Deductible Medical Plan
- 401(k) Safe Harbor Retirement plan with employer match with immediately vest