Operations Business Analyst - Level 2 - Daily
- Jersey City, NJ
- Permanent
- Full-time
Location: Jersey City NJ 07310 (Hybrid)Responsibilities:1. implements Group policy related to Operational Permanent Control (OPC) Framework Incident Management - events (internal or external) that have, or could have, resulted in a loss, gain or opportunity cost.
2. ensures the efficacy of Incident Management Lifecycle by effecting the collaboration of 1LoD OPC Officers, covering:
- Investigation - an examination of the details, causes and impact of an incident, considering the effect across all businesses and functions across the Bank.
- Analysis - an in-depth study of the root cause of an event
- Action plan - a remediation approach to permanently address short and long-term causes
- Follow up - incorporating recommendations from business and independent reviewers
- Closure - reviewing the quality of evidence proposed to close an incident action plan
- Escalation - propose mitigation actions relating to gaps, risks and delays to senior management.
4. Provides awareness and training to participants in the incident management lifecycle
5. Executes and identifies continuous improvement opportunities to raise the quality of incident managementMinimum Required Qualifications:
Expert in Permanent Control or Risk Management
Advanced knowledge of incident management procedures, policies, standards and principles
Expert knowledge of workflow tools, risk management systems and reporting sources
High capacity for advanced analysis, research and synthesis of causal patterns across disparate businesses, functions and geographies
Exceptional communication skills and ability to manage and influence senior stakeholders
Ability to build networking working relationships with various stakeholders across first and second lines of defense