Program Support Specialist

• Uplifting mission-driven work
• Make an impact in your community and become a part of Florida's

• Coordinate scheduling of all nurse assignments and manage schedule and client database.
• Assist with in-hospital recruiting by establishing initial contact with families at local birthing hospitals while successfully engaging, recruiting, and scheduling families for nurse home visits.
• Build relationships with hospital birth center management and staff including attending meetings, providing educational in-services, and troubleshooting recruitment problems.
• Schedule clients by phone that were not reached during in-hospital recruitment.
• Conduct post-visit connection (PVC) phone calls with families, track services contacted and received, and provide re-referrals when necessary.
• Handle mailing of appointment cards and post-visit connection (PVC) surveys.
• Act as primary public contact to answer questions and reschedule home visits through the public office line
• Follow up with families in a timely manner, while establishing good customer service and coordinate coverage in this area when not in the office.
• Attend all regular staff meetings, Family Connects planning meetings, in-service trainings, and other meetings as required.

• Develop a strong knowledge base and stay current on job-related issues and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Comply with CHS’s code of conduct, policies, procedures and other obligations.
• Assist with training other team members and providing back-up when necessary.
• Pick up projects on the fly; perform other duties as assigned from time to time.
• Demonstrate the CHS Common Bond values in the performance of all job duties.

• High School Diploma, required.
• Associate’s or Bachelor’s Degree in human services, preferred.
• Florida Driver’s License within 30 days from hire with daily access to a reliable and insured vehicle, required.

• Fluent in second language, preferred.

• Planning, organization and time management, oral and written communication
• Interpersonal relationship building, collaboration, teamwork
• Computer systems and MS Office, including Word, Excel and Outlook
• Fluent in a second language, preferred.

• Perform at a high level of autonomy, with general supervision.
• Perform under strong demands in fast-paced, sometimes ambiguous environments.
• Handle stressful, sensitive situations; preserve confidentiality and professional boundaries.
• Meet critical deadlines, while maintaining attention to detail, accuracy and quality.
• Solve practical problems and document results using sound judgment.
• Commit to providing high customer satisfaction with positive service delivery results.
• Demonstrate the behaviors of our CHS Common Bond Values.
• Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change.
• Interact effectively with children/families from all backgrounds, being sensitive to service population’s cultural/socioeconomic characteristics
• Set appropriate limits and boundaries with clients; act decisively to protect clients, when necessary

Children Home Society of Florida