Services Coordinator

• Identify resident needs, develop individualized property service plans, and deliver quality services for residents both directly and through service partnerships.
• Provide resident connection to community resources and referral opportunities, in accordance to resident surveys.
• Develop an onsite mechanism to facilitate resident connection to community service agency resources and referrals, including personnel of community service providers, educational opportunities and support groups.
• Maintain regular communication with external relations regarding new service partners and evaluation of service delivery by partners.
• Access partner and service provider database provided by External Relations to schedule appropriate services.
• Provide support for local, and/or grassroots efforts promoting health and wellness.
• Ensure service providers develop a site program schedule for residents with access to a variety of recreational, educational, and enrichment activities in support of resident needs.
• Serve as community ambassador, developing relationships resulting in in-kind service/product donations and financial contributions.
• Manage and monitor assigned property services budget including payroll, supplies, vendors, and fundraising.
• Manage and maintain a harmonious relationship with site staff and partners.
• Maintain client resident services files and database of resident contact referrals and engagement in order to identify trends, patterns, needs, opportunities, and outcomes of services including documentation and certifications.
• Provide regular reports of activities and events and maintain documentation.
• Provide/oversee After School Care Services and Programs.
• Provision of age appropriate activities and events for participants, coordinate activities to meet the developmental needs and interests of all children.
• Ensure service providers are consistent with required supervision of all children, and ensure their guidance and safety during all recreational and sports activities.
• Ensure service providers complete and update records on all enrolled.
• Deliver Financial Literacy and Economic Mobility trainings.
• Provide residents with opportunities for enhanced vocational and soft skills training including but not limited to resume writing, job search techniques, computer literacy, etc.
• Workforce Development Assist residents with community referrals for adult education, including but not limited to ESL, GED completion, etc.
• Community Building - Develop and implement a plan to provide social events and community engagement opportunities to increase involvement.
• Health and Wellness - In collaboration with External Relations establish and develop relationships with health care providers and community based organizations to provide onsite health education classes focusing on prevention and wellness management.
• Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee's home.

• Ability to work cooperatively and collaboratively with other HOPE staff, National CORE staff, public officials, private sector officials, parents, and community leaders.
• Must have a sincere interest in working with children, youth and the aging population.
• Ability to meet the needs of a diverse, low-income population.
• Ability to communicate effectively and demonstrate sensitivity to others.
• Excellent organizational and document management skills.
• Familiarity with basic computer software programs and ability to type.
• Fluency in a language in addition to English is preferred.

• Bachelor's degree in education, public health, social work or related field is desirable.
• Demonstrated experience working in a social service, education or related field providing case management services.

• Exposure to various types of weather conditions.
• Sitting, walking
• Driving
• May include lifting up to 20 pounds.
• Operate computer and office equipment.
• Ability to pass TB skin test.

National CORE