Field Service Technician
Rittal LLC
- Saint Louis, MO
- Permanent
- Full-time
- Provide on-site customer support for climate control product installation, planned maintenance, repair, and service training.
- Complete required service reports and communicate to relevant persons.
- Communicate/coordinate field service activities with customer and/or local Rittal sales personnel.
- Provide telephone technical support to customers and service partners.
- Promote Service Contracts through customer interaction and communication.
- Understand customers’ requirements and provide most cost effective solution from Rittal.
- Other duties as assigned.
- Minimum of 3-years’ experience in air conditioner repair as well as EPA certified for refrigerant recovery and servicing of CFC based units.
- Possess strong mechanical and electrical aptitude and experience using electrical meters and troubleshooting.
- Experience in repairing of industrial recirculating chillers is preferred.
- Previous field service is a plus.
- Working knowledge with Microsoft Office: Outlook/Email, Excel, and Word.
- Stand or Sit for long durations of time, up to and exceeding 8 hours
- Work with hand tools, power tools, computer and use keyboard for up to and exceeding 8 hours. Stand, walk, bend, twist, and reach frequently throughout the work shift.
- Occasionally lift up to 80 pounds to waist level; frequently lift 25 – 50 pounds to waist level and up to 25 pounds above the shoulders.
- Work in a fast paced environment, adapt to assignment changes easily, ability to multi-task, learn repair and office procedures.
- Learn to use new software.
- Must be detailed oriented; communicate effectively via oral and written with all levels of vendors and customers.
- Wear safety-toed footwear, safety glasses with side shields, hearing protection and additional personal protective equipment where required.