Service Manager

BNBuilders

  • Seattle, WA
  • Permanent
  • Full-time
  • 7 days ago
Collaborative people. Progressive builders.Consistently recognized as a best workplace, and for our commitment to safety, sustainability, and community partnerships, BNBuilders hires the very best in the construction industry and strives to create an environment that encourages innovation, responsibility, and client satisfaction. If you are looking to be a part of an open, supportive team and receive exciting challenges that promote personal and professional growth, look no further than BNBuilders!JOB SUMMARY:The Service Manager manages customer relationships, interactions and service transactions with a team of field-based Service Technicians. Primary duties include managing and coordinating service and warranty projects with clients, subs and service team, planning, scheduling and lining out Service Technicians for assigned service projects and accounts.SALARY RANGE: $90,000.00 - $140,000 annually (companywide)BENEFITS:
  • Group medical, vision and dental insurance including choice of two benefit plans a PPO plan and a high deductible / Health Saving Account Plan with company contribution to HSA.
  • Company-paid Short- & Long-Term Disability plans, group Life Insurance, and AD&D plans
  • Flexible Spending Account (FSA) plans (for health care and dependent care)
  • Untracked / Unmeasured vacation.
  • Sick Leave accrued at 1 hour of sick leave for every 30 hours worked with a carryover of 80 hours
  • 9 paid Holidays each year
  • Paid Parental Leave
  • Annual Discretionary Bonus based on company profitability and your manager’s assessment of your performance.
  • A 401(k) savings plan under which BNB matches the first three percent of your deferral with a 100% match and the next two percent with a 50% match for a total matching contribution of 4% of your pay. You are immediately 100% vested in all contributions (including BNB match). We provide both traditional (Pre-Tax) and Roth (post tax) contribution options in our 401(k) plan.
  • We’re also proud to be an employee-owned company. This means you get an ownership stake in BNB through a benefit called an Employee Stock Ownership Plan (ESOP). It’s 100% company funded and is invested in BNBuilders stock. You can participate in this long-term plan after you complete 1 year of service (with at least 1,000 hours).
  • Vehicle/Vehicle allowance, fuel card, and toll pass.
JOB RESPONSIBILITIES:
  • Support the intake, develop and grow client relationships through project execution.
  • Perform job walks to scope service projects. Provide timely estimates and responses to client service and warranty inquiries.
  • Schedule manpower for approved service projects and submit timely invoices for payment.
  • Support Service Technician Team with scoping, project documentation, procurement/AP, scheduling, and maintenance of accurate time records and work orders.
  • Coordinate and supervise construction activities for multiple service projects.
  • Provide direction to field personnel to achieve completion of the project on schedule, within budget, with quality workmanship that conforms to plans and specifications.
  • Ensure all team members comply with OSHA safety standards. Perform routine safety audits of service work, promote jobsite safety, encourage safe work practices and rectify job site hazards immediately.
  • Provide feedback to managers regarding leads, opportunities, client retention, current workload, customer issues, and all issues relevant to the business.
  • Support team and Service Manager to implement service standards and procedures for the Service Department
  • Understand construction costs, scheduling, and estimating.
  • Foster BNB culture.
  • Show interest in corporate initiatives.
QUALIFICATIONS:
  • Strong communication skills with subcontractors and design teams
  • 5+ years of construction experience.
  • High level of organizational ability and professionalism.
  • Ability to engage with diverse teams.
  • Ability to delegate project tasks to appropriate team members.
  • Ability to train/mentor supporting project staff.
  • Training requirements: Orientation, OSHA 30, CPR/First Aid, Freedom from Danger, Hazcom/GHS, Risk Register, Safety App, and Incident Investigation.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Capable of traversing over construction-type terrain when under development; moving through the construction site and the materials in place for use on the site; climbing ladders and temporary stairways; conducting visual inspections of quality of construction and materials being used in construction. Conduct jobsite walks to ensure successful project completion. Conduct jobsite walks to identify and eliminate safety hazards.WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.BNB believes in collaboration, team-building, and a strong supervisor/employee relationship. To accomplish this, the duties of this role are not performed in a remote capacity, and we expect that all employees will complete work in an office/job site setting.While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at the job site. The noise level in the work environment and job site can be loud.Our Commitment to Diversity and InclusionAt BNB, diversity, equity, and inclusion are the driving forces in which our culture is built. We recognize that our unique and vast differences bring a richness to our lives and work environment. This fosters stronger and more meaningful relationships within our company and the communities in which we serve. Our mission is to strive to provide an environment that is respectful, safe, fair, and inclusive, so that we can be stronger, wiser, and better together.Note: BNBuilders retains the discretion to add to or change the duties of this position at any time.

BNBuilders