Corporate Success Manager - ZIMBIS

Cubex LLC

Irvine, CA
Permanent
Full-time

1 month ago
Apply easily

Position Title: Corporate Success Manager (CSM)Department: Corporate AccountsReports to: Team Manager, Corporate SuccessPersons reporting to this position: NoneOverall responsibility: The Corporate Success Manager is responsible for ensuring ZIMBIS’s strategic enterprise customers achieve their objectives using ZIMBIS solutions and ultimately renew and expand their business. The scope of responsibility includes ownership of the long-term success and expansion of strategic Corporate Accounts. Quantification of customer satisfaction, operational efficiencies, and ultimate return on investment (ROI) for our customers is imperative to effectively demonstrate the value of ZIMBIS’s products and services. This role will be measured on the individual’s ability to optimize enterprise account customer satisfaction and maximize recurring revenue from our most important customers.The ideal candidate must thrive in a fast-paced environment, enjoy working on multiple projects, be extremely detailed oriented, versed, and comfortable working with customer C-suite executives, hospital operations, clinical staff, IT resources, ZIMBIS system administrators, and other individuals integral to the success of our programs. Your participation with the ZIMBIS Corporate Accounts team will have a direct impact on the company’s growth objectives within the most rapidly expanding segment of the Dental Market. An additional key component of the role is the ability to serve as the customer advocate via cross-functional initiatives with ZIMBIS Executive Leadership, Sales, Implementation Operations, Corporate Technical Account Management (CTAM), Customer Support, and Product Development, to ensure account growth.Essential Duties & Responsibilities:Focus Tasks:Corporate Account Programs

End to End Project Management

Proof of Concept, tracking and measuring criteria for success
Multi-site Roll Out
Client Meetings working in conjunction Sales leadership and CTAM
Corporate groups /regions – coordination and planning events and onsite QBRs

Update/Tracking Deliverables
Prioritize Daily/Weekly /Quarterly Tasks to accomplish on or before due dates assigned
Coordination w/ CTAM:

Measure Client Satisfaction, Retention, Expansion Potential

Business Intelligence and Customer Metrics

Trusted advisor driving business value for ZIMBIS Coporate Account customers
Build and present corporate group Quarterly Business Reviews (QBR)
New Opportunity Assessments utilizing client financial data
Coordination of (w/CTAM):

System Utilization / Inventory Optimization
Program Management / System Administrator Effectiveness
Operational Data Collection / Analysis
Interface Status and Utilization
The measure of Client Success – Metrics

Financial Reporting (Inventory Performance, Hospital Labor, Charge Capture, Other metrics)

Operations - Planning

Project Scoping/Planning Sessions
Corporate, Regional, and Hospital
ZIMBIS Internal Team
Supportive Role in Pre-Implementation, Implementation, Post Implementation Account Management, and Support
Tailored Implementation & Training content
Alignment with Customer Controlled Drug policies and procedures

Operations - Client Experience Management

Coordination w/ CTAM:
Surveys – Coordinate with Inside Sales & CTAM
Site Visits / Virtual Optimizations
Process and Workflow audits
Client Escalation Resolution

Operations - Account Management

Participation in the development and update of account management activities and file storage in salesforce.com, Microsoft shared drives, or other platforms as directed by Corporate Account leadership

Skills and AttributesClient-Facing Experience & Skill Set

Customer-centric focus
Experience with large customers' projects and programs
Sales experience
Problem/resolution management experience
Provide superior customer service and remain solutions driven with all customers and/or customer concerns
Transfer customer issues to the appropriate department to ensure quality customer service

Software / System Skills

Effectively uses multiple software systems to service accounts. This includes but is not limited to, Salesforce.com, Slack, Map Anything, and Microsoft Office products
Strong Microsoft PowerPoint and Excel skills are a MUST
Demonstrated proficiency in all ZIMBIS products and solutions (preferred, not required)

Other skills:

Team oriented player
Self-starter / highly motivated individual
Strong Project management expertise
Relationship management
Strong interpersonal and communication skills (written and verbal)
Ability to provide cross-functional and external leadership across ZIMBIS departments
Accountability and personal organization
Strategic Planning
Strong analytical skills/business judgment

Location:

Newport Beach, CA
20%-30% Travel to Clients or Industry Events as Needed

Education/Licenses/Certifications Required:

Bachelor’s Degree (BA/BS) or Equivalent Experience
A minimum of 5 Years of Dental or Medical market experience preferred

Life at CUBEXCUBEX fosters an inclusive environment of diverse, committed, and highly accomplished people. Our team collaborates and employs creativity to find new and better ways of solving complex problems, identifying opportunities, and driving results.Compensation

$80k - $90K OTE DOE

Benefits

Open PTO; including 9 observed holidays.
Medical, dental, and vision insurance are progressively paid by the company. Free after year 3.
Health Savings Account
Flexible Spending Accounts; Health Care and Dependent Care.
401K with generous company contribution - Safe Harbor Contribution
Company paid long-term disability and life insurance
Employee Assistance Program
United Pet Care pet coverage
Gym membership stipend

Job Type:

Exempt, Full-time

Cubex LLC