Corporate Success Manager - ZIMBIS
Cubex LLC
- Anaheim, CA
- Permanent
- Full-time
- End to End Project Management
- Proof of Concept, tracking and measuring criteria for success
- Multi-site Roll Out
- Client Meetings working in conjunction Sales leadership and CTAM
- Corporate groups /regions – coordination and planning events and onsite QBRs
- Update/Tracking Deliverables
- Prioritize Daily/Weekly /Quarterly Tasks to accomplish on or before due dates assigned
- Coordination w/ CTAM:
- Measure Client Satisfaction, Retention, Expansion Potential
- Trusted advisor driving business value for ZIMBIS Coporate Account customers
- Build and present corporate group Quarterly Business Reviews (QBR)
- New Opportunity Assessments utilizing client financial data
- Coordination of (w/CTAM):
- System Utilization / Inventory Optimization
- Program Management / System Administrator Effectiveness
- Operational Data Collection / Analysis
- Interface Status and Utilization
- The measure of Client Success – Metrics
- Financial Reporting (Inventory Performance, Hospital Labor, Charge Capture, Other metrics)
- Project Scoping/Planning Sessions
- Corporate, Regional, and Hospital
- ZIMBIS Internal Team
- Supportive Role in Pre-Implementation, Implementation, Post Implementation Account Management, and Support
- Tailored Implementation & Training content
- Alignment with Customer Controlled Drug policies and procedures
- Coordination w/ CTAM:
- Surveys – Coordinate with Inside Sales & CTAM
- Site Visits / Virtual Optimizations
- Process and Workflow audits
- Client Escalation Resolution
- Participation in the development and update of account management activities and file storage in salesforce.com, Microsoft shared drives, or other platforms as directed by Corporate Account leadership
- Customer-centric focus
- Experience with large customers' projects and programs
- Sales experience
- Problem/resolution management experience
- Provide superior customer service and remain solutions driven with all customers and/or customer concerns
- Transfer customer issues to the appropriate department to ensure quality customer service
- Effectively uses multiple software systems to service accounts. This includes but is not limited to, Salesforce.com, Slack, Map Anything, and Microsoft Office products
- Strong Microsoft PowerPoint and Excel skills are a MUST
- Demonstrated proficiency in all ZIMBIS products and solutions (preferred, not required)
- Team oriented player
- Self-starter / highly motivated individual
- Strong Project management expertise
- Relationship management
- Strong interpersonal and communication skills (written and verbal)
- Ability to provide cross-functional and external leadership across ZIMBIS departments
- Accountability and personal organization
- Strategic Planning
- Strong analytical skills/business judgment
- Newport Beach, CA
- 20%-30% Travel to Clients or Industry Events as Needed
- Bachelor’s Degree (BA/BS) or Equivalent Experience
- A minimum of 5 Years of Dental or Medical market experience preferred
- $80k - $90K OTE DOE
- Open PTO; including 9 observed holidays.
- Medical, dental, and vision insurance are progressively paid by the company. Free after year 3.
- Health Savings Account
- Flexible Spending Accounts; Health Care and Dependent Care.
- 401K with generous company contribution - Safe Harbor Contribution
- Company paid long-term disability and life insurance
- Employee Assistance Program
- United Pet Care pet coverage
- Gym membership stipend
- Exempt, Full-time