PROJECT MANAGER / BUSINESS ANALYST (PM/BA)

Ariel Partners

  • New York City, NY
  • Contract
  • Full-time
  • 1 month ago
IT Project Management & Training Operational Support Project - . This initiative focuses on DIIT’s ability to successfully implement/provide ongoing training support for new IT systems and Applications. The primary goal of this engagement is to ensure the successful implementation, adoption, and ongoing support of new IT systems/applications at the DOE.The Department of Information Technology and Telecommunications (DIIT) currently manages over 600 systems and applications, a number that continues to grow annually. These systems are frequently updated, enhanced, or replaced with new platforms. DIIT collaborates closely with internal teams, stakeholders, and end users across the DOE to ensure smooth rollouts and successful user adoption.
Consultants will be engaged under a Time and Materials (T&M) contract to support the implementation, adoption, and ongoing optimization of DOE’s enterprise IT systems and platformsJob DescriptionThe Project Manager/Business Analyst will oversee and manage IT projects, ensuring timely delivery and alignment with NYC DOE goals. This role involves both project management and business analysis responsibilities.KEY RESPONSIBILITIES
  • Project Management: Lead and manage complex IT projects, ensuring timely delivery, adherence to contract requirements, and achievement of project goals.
  • Collaboration & Communication: Collaborate with clients, cross-functional teams, and stakeholders to define project scope, objectives, and deliverables. Develop and maintain project plans, timelines, and resource allocation.
  • Project managers will need to develop leadership-facing deliverables and documents for multiple stakeholders to provide project updates and/or work to bring consensus on key decision points.
  • Risk & Issue Management: Identify, document, escalate, and address risks and issues via DIIT’s approved processes and systems.
  • Actively track risks and proactively communicate risks, their impact and timeline for resolution across multiple stakeholders.
  • Documentation & Reporting: Draft, develop, and document project process flows, communication strategies, and status updates. Archive all relevant documentation and manage supporting documents for audit-related activities.
  • Continuing to audit and update these tools and processes as projects evolve and change, teams receive feedback from end-users and key stakeholders.
  • Stakeholder Liaison: Liaise with schools, Borough Technology Directors, Service Desk, DeviceHub, DAAP, and various technical teams to seek and provide resolutions to stakeholders.
  • Data Analysis: Work with relevant partners to help with data analysis and report analysis as required. Ensure that the team is reporting on key metrics and clearly communicating these across multiple audiences.
  • Invoice Fulfillment: Review, manage, QA, and prepare supporting documents for invoice fulfillment for senior leadership signoffs and approvals for payment.
REQUIRED EXPERIENCE AND SKILLS:
  • 6+ years of Project Management and Business Analysis experience.
  • 5+ years of experience in customer service and client-facing roles.
  • 6+ years of experience documenting project deliverables.
  • Proficiency with Microsoft Office (Word, Visio, Excel, Project, SmartSheet, Google Suite).
  • Strong communication skills.
  • Detail-oriented with a focus on process and quality.
If you are interested in getting more information about this opportunity, please contact Irina Rozenberg at your earliest convenience.At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges, we are on their short list. We are looking for team members who share our values of: Integrity to do the right thing even when it hurts; Commitment to the long-term success and happiness of our customers, our people, and our partners; Courage to take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit of Excellence. Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.

Ariel Partners