Assistant Executive Director
- Greensboro, NC
- Permanent
- Full-time
- Support the Executive Director to meet and exceed community goals including Resident Loyalty, Associate Engagement and financial performance targets
- Supervise community departments and initiatives as assigned
- Source, interview, hire, train, manage and retain highly effective associates and create a climate of associate engagement through coaching, mentoring, teambuilding, performance management, recognition and professional development
- Identify and develop talent for future succession opportunities
- Use the voice of the customer, competitor analysis, and other data points to support community business planning and forecasting, and fluidly manage operations based on occupancy, financial targets and economic conditions
- Manage operations based on occupancy and financial targets
- Lead community projects, committees, and continuous improvement initiatives
- Manage and improve resident and family satisfaction and loyalty
- Drive process and continuous improvement
- Fully implement Kisco policy & procedure standards
- Drive adoption of Kisco’s software systems, resources and tools
- Responsible to identify, benchmark and leverage best practices in the industry
- Understand and support the community sales process
- Perform other related duties as required
- Bachelor’s degree
- Minimum of 3-5 years’ management experience in health care, senior living or related field
- Proven track record leading results driven teams with an emphasis on financial and operational performance, customer and associate engagement
- Experience working with seniors highly desirable
- Master’s degree a plus
- High competency in the use of multiple forms of technology, including: Microsoft Office applications, internet-based and custom applications
- Ability to work a flexible schedule, including evenings, weekends and holidays as needed
- Must have or be willing to obtain an administrator’s license for senior living
- Must be willing to relocate to other Kisco markets
- Competitive pay
- Healthcare Benefits including Vision & Dental
- Matching 401k
- Paid Time Off
- Rewards and Bonus Opportunities
- Continuous Training and Growth Opportunities