Technical Writer

• The Program Management Office (PMO) at supports some of the company's most complex, cross-functional decisions and programs. When needed, members of the PMO will roll up their sleeves and work hand in hand with engineering and operations to solve issues that arise.
• We pride ourselves on our ability to take complexity and translate that into meaningful actions and high-quality, timely decisions. We have a strong track record of helping the organization execute more effectively across a number of different programs and initiatives. We do this through clear thinking, problem-solving, implementing improved operational measures, and influencing and coaching tactics.
• The PMO Documentation Lead & Technical Writer is responsible for maintaining and evolving critical process documentation and governance frameworks that support development lifecycle, decision-making processes, and program management methodologies. This role ensures documentation clarity, consistency, and accessibility across the PMO organization while supporting cross-functional alignment.

• Maintain and evolve core process frameworks and methodologies, including the Development Life Cycle (DLC) documentation
• Drive standardization of program management documentation across different domains, with particular focus on:
• Decision-making processes (e.g., MCR documentation)
• Timeline and scope documentation
• Release planning and execution documentation
• Establish and maintain documentation standards for critical program management artifacts
• Perform regular audits and updates of PMO documentation to ensure accuracy and relevance
• Create and maintain templates that drive consistency in program documentation across teams
• Partner with program managers to identify documentation needs and implement improvements
• Lead documentation review processes and ensure alignment with established standards
• Manage the PMO's Confluence space, ensuring proper organization and maintenance of pages
• Develop and implement documentation governance processes

• Bachelor's degree, preferably in English, Communications, or technology-related field
• Technical writing experience in a technology or engineering environment
• 6-8 years of experience developing and maintaining process documentation
• Experience with documentation tools, particularly Confluence and Google Workspace
• Excellent written and verbal communication skills
• Proven ability to drive cross-functional alignment through documentation
• Experience in process mapping and documentation of complex workflows
• Strong understanding of software development lifecycles and program management methodologies
• Strong organizational skills and attention to detail.

LanceSoft