Resident Services Coordinator

• $28.85 - $30.50/per hour
• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership. We support you in supporting others

• Assist with outreach/recruitment by identifying and referring applicants who meet criteria of the program and need housing when openings are available.
• Assist in screening all potential applicants and helping assess the potential applicant’s ability to live independently.
• Conduct weekly meetings with residents to conduct initial needs assessment and develop individual self-sufficiency/service plans with periodic changes for each resident.
• Facilitate parenting classes, child enrichment activities, and health education workshops.
• Administer screenings for Children birth to 5 using the ASQ/SE.
• Assist residents in retaining housing and maximizing their independence and self-sufficiency by providing linkages to appropriate community services such as crisis intervention, rehab, income support and benefits acquisition, employment assistance, primary physical and mental health, substance recovery and family involvement.
• Provide referrals for further assessment/treatment services for any areas of concern, such as developmental, learning disabilities, behavior problems, school readiness, family violence, and exposure to drug and alcohol abuse, within the household.
• Provide support and coverage at other supportive housing sites as needed.
• Develop collaborative relationships with other local service providers and community agencies. Maintain a positive relationship with the surrounding neighborhood.
• Provide crisis intervention as needed and when requested by property management and/or program participants.
• Collaborate with property management in creating an environment that fosters a sense of ownership for residents and builds community.
• Develop a community calendar of educational, recreational and opportunities for civic engagement activities and events.
• Maintain and secure comprehensive case files and prepare and submit all programmatic reports as required.
• Other duties as assigned.

• Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field.
• 1 years of case management experience providing services to homeless or low-income individuals and/or families.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Driving and transportation of participants when required.
• Work flexible hours, including some weekends and evenings when required.

• Excellent verbal & written communication, organizational, and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• Experience using data collection software for documenting and reporting requirements.
• Able to take the Initiative, be flexible, have self-motivation, and the capacity to respond effectively in stressful situations.
• Experience with community networking and resource building
• Basic knowledge and understanding of applicable federal, state, and local laws.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

• Communicating with others to exchange information; seeing to read a variety of materials.
• Manual dexterity for use of keyboard, tools, controls; repetitive motion that may include the wrists, hands, and/or fingers.
• Remaining in a stationary position, often standing, or sitting for prolonged periods, while at a desk or working on a computer.
• Ability to drive and sit in a car for prolonged periods of time.
• Ability to move between floors, ascending and descending stairs.
• Light work that may include moving or lifting objects up to 25 pounds.
• Ability to squat, bend at the waist, crouch, reach overhead and horizontally, and kneel.

• Must be able to work in a shared office environment with moderate to high noise level with frequent contact and interruption.
• Multi-level buildings with stairs and/or ramps.
• Frequent travel by car throughout the region and surrounding areas.
• Work in program service environments, which may include entering housing units or participants’ residences, program offices, non-agency offices and meeting areas.

Abode Services