Resident Services Coordinator
Sares Regis Group
- Sunnyvale, CA
- $23.00-25.00 per hour
- Permanent
- Full-time
- Responsible for greeting prospects, guests and visitors as they arrive to our community
- Provide a personalized experience, with emphasis on care and convenience for our future and current residents
- Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
- Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
- Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
- Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
- Identify, communicate and implement opportunities to improve resident happiness and service.
- Must have excellent customer service experience with ability to pass fair housing exam.
- Must have 1-3 years relevant experience.
- Ability to effectively communicate both written and verbal.
- Experience with file audits, customer service and resident engagement a must!
- Ability to work independently without direct supervision.
- Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
- Current driver's license and auto insurance.
- Able to work weekends and overtime as job requires.
All positions contingent on completion of successful background screen and drug test.PM21